Terrible Experience

Golden Tours around London. It's a machine guys ! There are so many tourists taking this company and most don't check. I am a UK citizen and together with my wife and 3 people all the way from Australia we booked because the reviews stated OK. Don't know how but our experience with them was abysmal all for way over £100. Don't take the Lilac Route you'll grow old waiting for the bus to arrive. The young lady said it would be there in 10 minutes it's at the Museum. One hour 20 minutes later it arrived. Some Americans were up in arms about it all. We got on the bus and it slowly ( slower than walking pace ) trudged through the traffic from hell. Changed onto the red route after wasting much time on the bus - YES - a waste of time. The red route was slow or stop. In Fleet Street one of our party fell asleep in the heat and the bus didn't move an inch. The driver said don't worry it's always like this it's the people crossing the road. Couldn't see any people !!. River Cruise was over inside 10 minutes. A lot of money for very little. The Visitor Centre was visited and we might as well as been wallpaper. Little or no help at all and totally confused. She looked at us as though we were all fools. She might have been very experienced in what she knew but had no time to explain - next please. We all went out. Have contacted them and NO REPLY. Too many people paying them. NEVER NEVER AGAIN. Recommend them ? Over my dead body.