Colors of India Tours Reviews - www.colorsofindiatours.com

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★★★★☆
4.4 / 5
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★★☆☆☆

“Real Colours of COI”

Written on: 06/09/2014 by docsunilgopi (1 review written)

Dear Friends, Hi we are doctors from Bangalore. I had read the reviews here and was highly impressed with COI, but the real colours of COLOURS OF INDIA was unveiled only when we were on trip with COI. There is a saying that, "Whatever begins well, will also end in a good way". As a contradiction to the above saying, our trip began with problems and ended in a horrible fashion. When i booked the package, i was assured of a good innova and a good driver, But we were cheated in both the… Read Full Review

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★★☆☆☆

“Colors of India = Cheater”

Written on: 12/03/2014 by Hunedin (1 review written)

I booked my tour of Shimla and Manali with colors of India and I would like to share with you all that they are a cheater in form of travel company. Before payment there executive Shivani was in constant touch but soon as our journed begun she was not even receiving our call I tried to call her many times as we were facing many difficulties on tour I would like to share few. The payment was done throu cred card which before tour they said yes they accept credit card as a payment and will take… Read Full Review

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Colorsofindiatours.com's Response to Hunedin's Review

Written on: 13/03/2014

Dear Customer!!!

Greetings from Colors of India Tours Pvt Ltd.

Thank You for taking out your valuable time and posting a review for us. We take each and every review very seriously and ensure that they are acted upon at the earliest. We apologize if we could not meet up to your expectation.

As per the feedback sent by you, we would like to inform you that imparting you the correct tour Plan as per your preferences was duty as well as responsibility of Ms. Shivani. Whenever you called her and mailed her to make any changes in your Tour plan she did it without any delay. All your queries with respect to Hotel, Car, Payment was dealt by her in a positive attitude. You had agreed to choose our services when you found that our sales representative had imparted you correct and relevant information.

The moment we had received your advance payment we had sent you our confirmation mail with all the information related to your tour. The numbers of our Operation Department /Customer Care were sent to you whom you could contact 24* 7. We had given you more than 04 Contact Numbers of our Customer care. We do agree to your point that Ms. Shivani was unable to attend to you call but sir there was her genuine problem. She was suffering from fever and was on leave at that point of time but still she picked the call and had messaged you our operation Dept. Number.

Secondly we would like to draw your attention towards our payment policy. It has been clearly mentioned on our website that additional surcharge of 2.5% has to be paid over the net payable amount if anyone wishes to do the payment through credit card. So we are unable to understand how one can be unaware about this fact.

Thirdly your concern about food was already dealt beforehand your package was confirmed. It was informed to you that the food in Shimla will be both Veg and Non Veg .In Manali Hotel the Food will be purely veg.
Fourthly Hotel in Manali was specifically Chosen by your end. It was a budgeted property .We has your written consent over the mail sir that you yourself wanted Hotel Silver moon In Manali. Ms. Shivani has given you Hotel Silverine/Hotel De Park in Shimla in combination with Apple Green in Manali. In order to make the package to be fitted according to your budget you Choose Hotel Silver moon on your own.

Thank you once again for posting a review for us.


The entire team at Colors of India Tours Pvt Ltd - Shimla wishes and hopes for you to provide us another opportunity to be at your service.



Best regards,
Feedback & Quality Services
Colors of India Tours Pvt Ltd
Shimla.


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Hunedin's reply to Colorsofindiatours.com's Comment

Written on: 13/03/2014

I would like to say all travelers if you want to risk your money and holidays and then you can book throu Colors of India and spoil the fun. Just after they payment they forgot customers and give us baseless reasons. I would there are many other reputed travel company which you can opt for.

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