Written on: 04/09/2014 by yatra123 (1 review written)
We booked their package for Shimla Manali from 15th Aug,2014 to 19th Aug,2014.
We were supposed to start the trip on 15th Aug,7am.The driver of the Tempo Traveller never picked up our calls which forced us to call the operations team.The driver of the tempo traveller once picked up our call and wanted to know the trip itinerary(it means he had no idea where he was about to make us travel).Colors of India was relying on this driver and never thought of any other alternative till we decided that we will manage in an Innova as well.It was then that they got an Innova and our journey started(in Innova istead of Tempo Traveller) at 3pm(delay of 8 hrs).
We reached Shimla at 11pm ,hence the evening tour of Shimla Mall Road got cancelled.
Even the driver of Innova had no idea of the trip itinerary and we had to explain everything which created a difference of communication between us and the driver.This was sheer harassment and we dint know how to deal with this keeping our heads cool.
In hotel Silvermoon,Manali we were provided standard rooms for 3 nights.When the first itinerary was prepared and we asked for a discount on the package cost,we were given a combo pack itinerary.But our preference was always deluxe rooms.
Colors of India should have asked us before preparing this pack that such a discount is not possible if we are opting for deluxe rooms. Then we could have thought of something,but providing standard rooms without notifying us looks more of a trick to save money by fooling the client.
Now they are supposed to send us the refund amount since they provided us an Innova instead of Tempo Traveller.They mentioned in mail that it would be refunded by 29th Aug.Still no refund and they are now not even replying to mails.
Dont recommend Colors of India at all.
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