Written on: 13/07/2014
I booked a holiday with this Archers Holidays in January to Dubrovnik & Montenegro,as it was a Which reccommended company and flew from Manchester. Only to arrive at the airport at 5am to find the flight had been booked for 15/05/14 instead of 15/06/14 so therfore no flight was booked for us that day. All our tickets and documents were the correct date 15/06/14.As we did not know whether the error included our hotel bookings we dare not buy another ticket for that flight. On phoning the emergency helpdesk to find out I was told they would check and get back to me in 10mins. 30 mins and 2 subsequent phone calls from me later they called to say the hotels were booked the correct date. Of course by then the our flight had closed ! As the next flight from Manchester was on 19th June we returned home very distressed.
It took several e-mails, letters and phone calls and our money was refunded, however I am still trying to get some compensation from them for my additional expenses so far without any luck. No explanation or apology has been forthcoming either.I would never recommend booking through this company !
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