Fresher Smile - www.freshersmile.co.uk Reviews

Fresher Smile - www.freshersmile.co.uk
★★★★☆
4.1
78.0% of users recommend this
  • Value For Money

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Latest Reviews

“Do not use this company . AVOID! ”

★☆☆☆☆

written by Exactlythe123 on 30/10/2017

I was told that if I bought the bogot offer that day for £99 I would save £50. This could be cash only as offer ran out that night. We paid cash and expected the technician the next day. No show. Then a phone call to rearrange. Just another blag to put us off. Never turned up. Then after numerous emails, texts and phone calls to them they said they would refund. Still waiting for refund 2 months later. AVOID!

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“Decent treatment ”

★★★★★

written by Tyreev259 on 10/04/2017

We've just had a teeth whitening party six of us, even though treatments took a little bit longer than we thought we're actually really impressed. My mother in law has tried toothpastes, charcoal, little hand lights and nothing has ever really worked except this, they are very white. Everyone who came today was pretty surprised at how much whiter our teeth are and silly cheap as we booked together, the only uncomfortable thing about having it done was your saliva builds up around your lips with the thing the use in the mouth, just feels horrible lol Chuffed with the service from these guys, will most likely be using them again end of the year

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“Avoid!!!!”

★☆☆☆☆

written by on 25/03/2017

DO NOT USE THIS COMPANY. Bought a voucher at christmas time. On the morning of the appointment, they told me that they had not put the appointment in the diary and had double booked. Not once did they try to rectify the situation and put themselves out. They then, unwillingly, re-arranged for the next evening and cancelled an hour before they were due to come. Re-arranged again and they cancelled that morning. Re-arranged yet again and they cancelled the night before. Absolute time wasters. Once they have your money they do not care. Not an ounce of business acumen or professionalism. And completely dishonest and untrustworthy. Am now waiting for a full refund but am fully prepared to have to take the company to a small claims court as I am certain there will be another "reason" why the money cannot be refunded. 

Exactlythe123's Comment

Written on: 30/08/2017

Exactly the same thing happened to us. Still waiting for refund. No reply to any messages.

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“Good value for money”

★★★★★

written by 62Blackburn on 27/10/2015

Me and my best man booked with fresher smile to have our knashers done and what I probably liked the most is having it done at home, I dont get in until gone 8pm so that was really handy. They brought two beds for us so we had treatment at the same time and we finished around 10pm, took a little longer than I expected but it was apparently tailored to get the best results. My teeth look really great and my wife to be has even booked them for this weekend just before our wedding! Really good company knew their stuff and I'm really chuffed wit my teeth.

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“Were both impressed”

★★★★★

written by Jeffreya36 on 01/10/2015

Me and my girlfriend both had our teeth whitened yesterday and after being a bit cautious I was really pleased and impressed, Ive not heard of people coming to the home before and was a little worried if it was safe or even going to work but we have bright new teeth! The lady that came was fantastic and really knew her stuff about the treatment made us feel really comfortable and was very attentive through the whole treatment. Took two hours for both of us to be done and was a bit boring laying down this whole time (couldnt see sky sports lol) but was well worth it. :)

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“Surprise wedding treat!”

★★★★★

written by qpRay294 on 31/08/2015

Me and my now Husband recently got married but having a low budget meant we had to cut a lot of things back and pay attention to the most important things that needed to be arranged, I always wanted my teeth whitened but did not think we could get this done for my wedding until my father surprised me with a group booking that had been arranged, 6 of us had treatment including my husband and we are absolutely thrilled with the results, a few of us had some sensitivity which went after about an hour and the rest of the group felt nothing. It was pretty boring laying down having treatment but definitely worth it I cannot imagine the difference in my photos if I did not have my teeth done, the technician that did them was lovely too and gave us lots of information and advice after. Highly recommend them, we will be back in a year

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“Cancelled at last minute...”

★☆☆☆☆

written by Kaseyr381 on 05/08/2015

After booking in with Fresher Smile for a teeth whitening 'party', 5 of us sat there waiting, looking forward to having our teeth whitened (2 of us having travelled out from London) 25 minutes before the technician was due to arrive, we received a call to say that they were unwell and would not be coming. To be honest I was half expecting the call having read previous reviews and seeing that this had happened to quite a few people. Very disappointing...

Exactlythe123's Comment

Written on: 30/08/2017

We paid for the vouchers the day before treatment as we were told it runs out at midnight one of the technicians collected the cash. We had an appointment the next day. He cancelled then rearranged for the next day this was also cancelled. I asked for a refund and have not received any reply to email phone calls or text messages. Will be telling everyone what a waste of time and money this is.

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“Disgraceful Company & Customer Service”

★☆☆☆☆

written by Kezfrench on 11/01/2015

I booked in for Fresher smiles BOGOF offer for 22/12/14. A treat for me and my sister. I made the £99.00 payment up front when booking as requested. On the 22nd Dec at 14:00 the consultant did not arrive. I emailed and rang the company number but did not get a reply. At 14:40 I received an email stating that the booking was scheduled for 23rd in their calendar. I forwarded the email confirmation I had received at the time of booking, which clearly stated Mon 22nd Dec. I was advised the consultant would call me within half an hour to discuss further. 30 mins came and went and I sent numerous further emails and tried calling with no luck. Eventually at 17:25 I received a phone call apologising and the gentleman stated he would speak to his colleagues and see if anyone could work Xmas eve to fulfil our appointment. I was told I would receive an email or text to confirm the appointment either later that night or first thing in the morning. This gentleman promised me I would receive my treatment before I went away on holiday (which was 24th Dec). I again did not receive any correspondence that evening or the next morning. I again sent numerous emails asking what was going on and stating my disappointment and dissatisfaction with the service I had received so far. Eventually at 21:45 I received a phone call saying that a text had been sent to me that morning with a new appointment. I did not receive this text. At this point I was sick of hearing excuses and requested an immediate refund of my money. Today I have checked my bank account (11/01/15) and I have not received a refund. This company is truly disgraceful. They do not understand customer service at all. The number on their website you can never get through on, all correspondence is completed via email. They take your money upfront and do not honour your booking. I have never used such a disgraceful company before and I'm utterly disgusted with how I have been treated.

Freshersmile's Response to Kezfrench's Review

Written on: 07/02/2015

This customer was fully refunded, we originally had incorrect bank details but after a phone call this was rectified and they received their full refund. Fresher Smile do not take payments upfront accept for our special Christmas offers of which there is very limited availability, bookings are always just paid on the day of treatment. We did apologies for the mix up with the clients treatment date, due to overwhelming response to our Christmas offer it caused slight confusion with their booking.

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Exactlythe123's reply to Freshersmile's Comment

Written on: 30/08/2017

This is untrue. We gave cash payment to one of your technician the day before as we were told it runs out at midnight. We are still waiting for our refund.

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“Fantastic ..”

★★★★★

written by krism45 on 21/12/2014

Really thoughtful company, had to rearrange with them twice due to my work commitments but they accommodated another date for me each time. Treatment was actually pretty relaxing laying down doing nothing for an hour was lovely. Incredible care was taken with me extremely professional, which I didnt really expect If im honest. Really happy with my teeth after treatment had finished, they do look different just so much cleaner, did have a tiny bit of sensitivity towards the end but that went quickly, they gave me some great advice on how to look after them after treatment, overall really really happy.

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“Bought the offer ”

★★★★★

written by Maureen25 on 06/12/2014

To be honest I've never atcually wanted my teeth done but my husband has had pretty awful teeth thanks to the ridiculous coffee intake and previous years of smoking. We went with this company because of their dental experience spent some time reading up and atcually probably only decided to go for it because of the buy one get one free offer. But really pleased we did, not sure how other companies work but so impressed with the guy who did our teeth, knowledge was great and extremely professional and my husband is like a child grinning all the time! We're both very pleased with them, due to our age we really didn't expect much difference but they are very noticeable while looking natural we was a bit cautious of looking like the Towie bunch lol Do recommend especially with their offer at the moment

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“Cancelled on the Day .”

★☆☆☆☆

written by BransonDowney105 on 23/11/2014

Totally unprofessional . I had been given a quote for £99 for teeth whitening by Fresher Smile Essex . Then they told me about an offer they had on Buy one get one free but it was £150 !!!So not quite what it seemed. ! I still thought this a good price even tho other companies are cheaper so booked for myself and a friend . I asked for confirmation of the booking and they sent an email saying yes it was all booked for Sunday at 4pm . I had also given my mobile number for contact details. The day before they sent another e mail which just said we are confirming your appointment . They did not ask for me to reply and I didn't do so as I just thought it was a statement saying it was all still ok. My friend arrived with plenty of time to spare after having driven for over an hour to get to mine. When no one from Freshersmile had turned up I phoned to ask how long they might be. The gentleman on the phone gave one excuse after another . Basically they had cancelled my appointment that day because I had not responded to an email they sent out . It is just totally unprofessional . I think they just got too busy . They could have phoned to speak with me but instead they sent another email . I don't go into my emails everyday particularly not on a Sunday !! IHe gave some lame excuse about the fact that it was an hour away and if I hadn't been in it would be a wasted journey for the technician. All it takes is a phone call !! And I had already confirmed twice !!! If a company behaves like this I would not use them . I will now book with someone else .

Freshersmile's Comment

Written on: 05/12/2014

Hi, thank you for taking your time to express your upset with us, we appreciate all feedback whether good or bad. Firstly with our buy one get one free offer this is £99 and this is what you would of paid on the day. Our normal prices are one person at £99 or when you book with a friend its £75 each however our special Christmas offer is clearly advertised on the site and our normal prices do not apply, I think this is where you must of been confused we would not of charged £150, many people since the beginning of November have taken up our offer of buy one get one free. In regards to the cancellation of your appointment I do apologies, however I'm sure you can understand we have to confirm appointments with clients before our technicians set out to the appointment, particularly because we did not take a deposit from you and you was an hour away from your technicians nearest appointment we have to ensure appointments will be honored. We sent you an email two days before the appointment in response to your confirmation request, in that email we did state that please ensure you were happy with that appointment slot as it was our last available appointment on that day, we did not get a response. We sent another email the next day confirming your appointment for the following day, again we had no response, we then sent a further email the morning of the appointment just confirming you still wanted to go ahead, again because of your location and because we did not take a payment we had to ensure that last space was not going to waste. Unfortunately we did not get a response and after three emails we had to assume that you did not want the appointment, generally people do check their emails in a 24 hour period, this led to the cancellation of the appointment. On reflection we feel that maybe a call to yourself would of been preferable, we generally always deal with enquiries , appointments and bookings via email, the majority of our clients prefer this and this makes up 90% of our whole booking system. Due to our overwhelming response to our special offer and the fact we are consistently replying to emails regarding booking treatments, I think a call to yourself was overlooked, I'm sure you can understand with a huge task to try and accommodate everyone's preferred dates and ensuring we fit everyone in fairly we thought we took enough steps to ensure your appointment was wanted. We have been running for more than five years and in that time have treated thousands of clients, we have built relationships with our clients who return to us time and time again and our whole focus is trying to provide people the best results possible when it comes to their teeth. I'm saddened that we could build this relationship with yourself, however we would of been more than happy to book another appointment on that day, I don't believe you that was an opportunity from yourself? Again I do apologies for any inconvenience, I think it was a mixture of ensuring appointments were not wasted and oversight. At anytime in the future if we can be of service please do not hesitate to get in touch, our Facebook page contains posts, pictures and reviews from other clients so its a great resource to get to know us.

Everyone @ Fresher Smile wishes you a fantastic Christmas and if you have any questions about the above please do not hesitate to get in touch




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“Had teeth whitened with this company last week at a...”

★★★★★

written by on 13/04/2013

Had teeth whitened with this company last week at a friends there was four of us and was pretty cheap, very happy with them although struggled not to smoke and did cheat but brushed straight after, am pleased tho much whiter

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“Really happy after having treatment, did have a good...”

★★★★★

written by gregboy on 26/03/2013

Really happy after having treatment, did have a good look and spent a while going back and forth between a few companies, had a good look at their site and their facebook page and decided to give it a go. I was expecting some pain but was surprised to have none and I couldnt be happier really, they are no simon cowell but so much whiter and everyone at work noticed straight away. One thing I would mention and that is have a good read of the site because I missed the fact that I had to not drink tea or coffee after for 5 days which was a bit of a shock but its well worth it. I was also really impressed with how much they knew about teeth and with something like this especially at home it just made me feel more at ease. Excellent people go for it

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“Im 56 years old and with years of drinking tea non...”

★★★★★

written by Karon_fields on 07/01/2013

Im 56 years old and with years of drinking tea non stop my teeth were awful and really due to my age didnt expect much but any difference would of been great. I'm so impressed and pleased with my teeth, they just look like a different set of teeth and I cant really remember them ever looking this good, obviously they would of been at some point but many years ago. The treatment was so straight forward and I atcually found it relaxing although I could see younger people getting bored keeping still for that length of time, but it is worth it!

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“Really good”

★★★★★

written by Essex-gem on 23/10/2012

did do some research into teeth whitening and I did atcually decide to go for custom trays instead of laser teeth whitening but then someone told how painful it was, so found this company through facebook and had a look at their website. The reason I chose them is because they come from a dental background and because of a few comments on their facebook page I atcually emailed two of the people just to make sure they were genuine lol All I have to say really is extremely professional and honest, I initially wanted my fiance to have his done too but the person doing our teeth advised against it and said it would be a waste of his money as he had an enamel problem, I was very pleased after and it was very noticable but natural, if your looking for paper white teeth then these maybe not for you, get veneers lol but all my family have noticed how much whiter they are and Im really happy I chose this company besides not having to leave home they were full of information and advise clearly knew their stuff. Thank youuuu xx

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“Sisters wedding”

★★★★★

written by Sharon79 on 01/09/2012

Came over from the US for my sisters wedding, everyone in england assumes us yanks all have gleaming white teeth, well we dont! I wanted whiter teeth for the photos and I was pleased to find this company, not only the convenience of them visiting us but the price, golly this would cost more then treble in the US. Four of us ended up having the procedure including my bride to be sister, there was no pain and it was atcually very relaxing which is not what I expected. All our teeth looked fantastic and more then worth what we paid, very professional and friendly staff. Will be going back to the US atcually looking like a yank now! Thank you to the team there.

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“Didn't turn up twice!”

★☆☆☆☆

written by lukecousins on 23/08/2012

The first appointment they did not show up and failed to notify me 45 minutes after the proposed time we had agreed. they penciled me in for another appointment on the following wednesday.....surprise surprise, they were once again no showers! the second time there wasn't even a phone call. i suggest you do not use this company as they seem to be a set-up and they do not even have an address on there website. i have tried calling them on both occasions and they do not answer. be safe and chose a different company, not these unprofessional people. wish i would have not wasted my time.

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“Go for a party works out cheap”

★★★★★

written by on 08/06/2012

Had teeth whitening party at the weekend ended up being 60 each as we split the cost, really notciable fairly white and didnt feel nothing, downside was I had a numb back from laying down for so long but not much to moan about, really happy with my nashers and no sensitive which was a plus.

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“Had a party was cheaper”

★★★★★

written by on 30/05/2012

had a group party booking at the weekend, worked out 60 each, my experience was really good teeth are looking are looking much whiter then what they was, only complaint would be the time spent on the bed made my bottom a bit numb couldn't do much except stair at my ceiling but worth the time, was expecting sensitivity or something but had no issues either overall really glad i had it done

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“Smile!”

★★★★★

written by jackyo on 21/02/2012

Had my teeth whitened last week forgot to put something up but just wanted to mention how happy iam with my teeth nice people and it was fairly simple, I didnt experience any sensitivity which i expected and was pretty amazed at the difference in colour, the only negative i have is it was a bit boring laying down for so long. Being in my own living room too was even better as hate any type of clinic!

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