Shoddy Product - Shoddy Service

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  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

DANYELL's review of Russell Hobbs 18139

★☆☆☆☆
Russell Hobbs 18139

“Shoddy Product - Shoddy Service”

Written on: 22/08/2012 by DANYELL (6 reviews written)

I purchased this toaster 15 November 2011 .. price was good although on arrival the product felt cheap and flimsy. We are an older couple who live alone and constantly diet so this machine has had very little, very light usage. After 8 months the mechanism that holds the bread down failed, clearly a manufacturing defect. The arrogant response from Russell Hobbs is its my responsibility and at my cost to return it to them to have it repaired, problem is I no longer have the packaging and courier costs are 50% of the buy price, it is now out with the trash where it clearly belongs. My advice to avoid shabby products and equally shoddy service is avoid the flimsy rubbish that the Russell Hobbs brand is now associated with.

  • 6 - 12 months

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Johnwataboy's Response to DANYELL's Review

Written on: 27/06/2013

Russell Hobbs at one time used to turn out good products. I think there standards are slowly going down hill

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