written by uoBrowne326 on 13/05/2015
I bought a Sony branded sd card in Sept 2014 which has now died a death.
This card had been in my water and dust proof Sony phone from day one.
It has had music synced to it using Sonys 'Bridge for Mac' but not much else.
It was purchased online, the vendor was very matter of fact when I emailed in about the fault, contact sony.co.uk via email was the sum of their response.
I did, that's where the real fun began.
Wrong department, ring this 0870 number (expensive for me to call and Sony get a kick back for my costly call too) was the initial reply.
I did and got 'no sorry, you've come through to the wrong department, ring this number', blah blah blah.
Person on the phone second attempt, 'You've come through to the wrong department', after me explaining I then got 'your original email was actually to the correct department according to the internal directory so email them again'.
Email sent again with further explanation, response?
Yes, you guessed it, 'no you've got the wrong department'.
Personally I can't be bothered faffing around like this, the money isn't important really, not in the grand scheme of things, I'm more interested in the principal, you give a warranty (5 year in this instance), honour it!
Seems more attractive a proposition to annoy customers by wasting their time and money getting them to sort out which department does what during phone calls.
Is it cynical of me to wonder if this style of service is designed to get you chasing your own tail in the hope that you will get frustrated, bored or whatever else and give up?
Worked this time if so.
That's one customer Sony have lost for all future purchases.
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