Hitachi Review

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★★☆☆☆
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weiler's review of Hitachi

★☆☆☆☆
Hitachi

“Purchased a Hitachi L47x03pxw dual voltage, dual...”

Written on: 28/06/2013 by weiler (1 review written)

Purchased a Hitachi L47x03pxw dual voltage, dual system TV at a U.S. BX 18 months ago.for $900.00 One week ago the colour suddenly went wonky. People on screen look as if they are massive burn victims and the clarity is totally gone. The screen looks as if there is liquid behind the glass when the telly is switched on. Rang up Hitachi and they claimed they could be of no assistance as the tv was purchased outside of the U.S.! A world wide company that can't access info about their products or even provide a number where I could obtain some sort of assistance! Total rubbish! I read a similar review shortly after purchasing this tv and now I deeply regret that I didn't immediately return this Hitachi rubbish! I wrongly assumed this big brand name was more reliable and customer oriented! Heard very good about Samsung and wish I'd gone that route. Will NEVER buy hitachi again! The customer service people were polite but totally useless. Their "script" strongly suggests that they are there to simply put the customer off! Stay away from this sad lot!

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Uniquegeek's Response to weiler's Review

Written on: 14/10/2013

A lot of company's customer service is unfortunately built on hoping the customer will "go away". Call back again, stay polite (and calm) but very persistent, and if they still don't resolve the issue ask to speak to (magic words): Tier 2 support. Plan on repeating your points and staying on the phone for quite a while. If you have any relatives that has a technology blog or belongs to a technical organization, you may want to throw that into the conversation after you've been speaking to Hitachi for a while.

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