Written on: 23/11/2012 by nanicholi (10 reviews written)
I live through coffee. Full coffee. Morning, noon and night specially as a nightcap; when I drive on the motorway I cannot drink coffee because it makes feel drowsy.I have two coffee machines in the house.
Through the years I kept changing brands and types and types from the heights of Nescafe to the lowly own supermarkets labels but all made me hanker after that expresso taste that comes out of a coffee shop machine.
Then I found Kenco. Kenco was ther answer to asll my prayers. High quality, my kind of taste, the closest I could get to expresso from the house with the convenience of being at the end of a kettle.
I wrote to Kenco to express my delight. Silence
I wrote to Kenco to ask why was it not available in Spain. Silence
I wrote to Kenco to ask if it would eventually be available in Spain. Silence
I wrote to Kenco to ask why they ignored my emails requesting information. Silence
We know that companies make differently tasting products for different countries to help their sales so I decided to seek a second opinion in the form of my brother (decafeinated); I sent him a pack of decafeinated coffee. His reaction was much the same as mine: excellent coffee even on the decafeinated front.
Kraft, a global company with multitude of products, is the parent company of Kenco. I also wrote to them and I received the same reply as I had done from Kenco - zilch.
Are they too big to bother with the little people?
I avoid any Kraft products now, wish I could find a coffee to rival Kenco so that I could stop buying it. I live in hope.