Just Eat Reviews - www.just-eat.co.uk

Imperial Place (IP4), Maxwell Road, Borehamwood, WD6 1JN
0344 243 7777
★★★☆☆
2.6 / 5
147
37% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“This isn't a booking site - order and hope they don't...”

Written on: 01/02/2016 by davidhellard (1 review written)

It's not actually a booking website or app. You can go through the whole process of searching, ordering and paying for your meal only to be told some time afterwards that that order has been rejected. The only way to book your food is to call the restaurant directly, as I will be from now on… Read Full Review

By Just-Eat

Written on: 02/02/2016

Hi, we're sorry to see your order was cancelled. We get that it's annoying when this happens, especially when you're hungry. It is very rare for an order to be cancelled with 98% of orders going through successfully. Cancellations should be a last resort for circumstances which can't be predicted, for everything else, we have tools to allow takeaways to close themselves if they can't take orders. We'd like to check this out to see why your order was cancelled. If you could send us an email with order details, we'd really appreciate it! Thanks, The JUST EAT team.

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★☆☆☆☆

“where is the food?”

Written on: 05/01/2016 by Ben Fernmoor (3 reviews written)

I sent the following email to customer services (if they exist?) this morning... "This is the second time I have got a reply back from you citing some lame excuse for not responding. Take your Just Eat hat off for a moment and put on the hat for a business critic (one of those millionaire business gurus you see on TV docudramas that fly in to turn a failing business around). Imaging you are one of them and this is the story:- customer has a legitimate grievance customer emails company using… Read Full Review

By Just-Eat

Written on: 05/01/2016

Hi,

Thanks for taking the time out to leave us a review.

I'm really sorry you've not had a response from our email team. They are dealing with a very high volume of contact so the response time over there is much higher than we would like.

Drop us your order details to the above email address and we'll pick this up here for you.

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“Over Prices and Low Customer Services. ”

Written on: 14/12/2015 by MissMischief666 (1 review written)

I have been ordering from Just Eat for about 1 year, maybe more and up until now things were running pretty smooth. Last week I noticed their on-line price for my usual Chinese was higher than what I pay when I go into the restaurant. As we have just moved to the area, until now we have never been able to check the prices. We have always used Just Eat to order. Anyway, on checking prices I could see that I had been over charged by about £5 a time. Over the course of the year this all adds… Read Full Review

By Just-Eat

Written on: 05/01/2016

Hi there,

Sorry to hear you've had a problem with this Chinese takeaway's online menu.

The menu & prices that appear online are given to us by the restaurant. Now, as you're already aware, we have a price promise in place to make sure that online customers get a fair price for their takeaway.

Are the prices online still higher for this restaurant? If so, this should not be the case. Drop us their details to the above email address and we'll make sure our Price Promise team are aware & can sort this.

Many thanks,
Ashley
Social Media Team

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★★★★★

“Great app and excellent customer service ”

Written on: 03/12/2015 by hannahbland1990 (1 review written)

I use the Just Eat app on my phone without fail at least twice a week (yes, I know I eat a lot of take away) and I couldn't be happier with the service I receive. It's simple, easy and highly effective, allowing me to search through hundreds of takeaways I didn't even know existed in my area and view a highly detailed range of menus. Even when my order had to be cancelled on one occasion due to a fault with the restaurants ovens, I was called by the restaurant immediately and contacted by a… Read Full Review

By Just-Eat

Written on: 04/12/2015

Thanks for taking the time to leave this awesome review!

We're happy that you find our service quick & easy, including a wide variety of choice to pick your favorite takeaway. We look forward to your next order.

Many thanks,
JUST EAT TEAM

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★☆☆☆☆

“avoid at all cost.this place has the worst customer...”

Written on: 27/11/2015 by jasmin.ortiz5 (5 reviews written)

avoid at all cost.this place has the worst customer service… Read Full Review

By Just-Eat

Written on: 28/11/2015

Hey, thanks for taking the time out to leave your review for us. Sorry that it sounds like you had a bad experience with our customer service team. We'd like to get this looked into for you. Drop us an email to the email address above and we'll check it out. Thanks, The JUST EAT Team.

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★☆☆☆☆

“unhelpful customer service”

Written on: 01/11/2015 by Lucian277 (1 review written)

Contact restaurants direct, justeat.co.uk have extremely poor customer service. I'd paid for my order direct to justeat and only half the order turned up. Just eat just advise to leave poor feedback for the restaurant, this does not help me get a refund. Justeat.co.uk are a waste of time… Read Full Review

By Just-Eat

Written on: 01/11/2015

Hi, thanks for taking the time out to leave your review for us. Sorry to hear that only half your order was delivered to you and you weren't helped out when contacting our customer service team. We'd like to get this looked into for you. Drop us an email to the email address above and we'll take a look. Thanks, The JUST EAT Team.

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Gingergal's Comment

Written on: 01/11/2015

I'm not sending any further emails, I've tried, speaking directly to your customer support over the computer AND telephone so why would I bother wasting an email, after a long discussion she hung up telling me to deal with the restaurant who WON'T deal with me. I'm not wasting any more of my time on your company just won't use you again. I copied and pasted the conversation I had with your customer support rep, the 'oh well' comment after telling me there was nothing I could do but leave poor feedback and so that is what I've done. VERY POOR CUSTOMER SERVICE, WOULD NOT RECOMMEND AND STEER CLEAR ALL MY FRIENDS AND FAMILY!!!

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By Just-Eat

Written on: 01/11/2015

Thanks for your reply. Sorry you feel this way but understand that you've already been in touch with us. Contact with our customer service team is recorded so we would be able to check this out and take the appropriate action. If you change your mind, please feel free to get in touch. Many thanks, The JUST EAT Team.

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★☆☆☆☆

“Shambles of a company”

Written on: 18/10/2015 by dqJarvis100 (1 review written)

Ordered an Indian takeaway, call 45 minutes later from just eat to say they can't get through to them so cancelling our order , 5 days for a refund & no dinner. rude customer service representative. I really wouldn't bother using them, cut out the middle man & order with the takeaway direct… Read Full Review

By Just-Eat

Written on: 20/10/2015

Hi,

We're really sorry to see you order was cancelled with you really late. Usually if we're informed that a takeaway needs to cancel an order or we let a customer know right away. In a case where we send an order to the takeaway but they neither accept or reject the order, we try to phone the order through. If we still can't get through to them we're forced to cancel but this should be done within 5 - 10 minutes of the order being placed.

We'd like to check this out to understand what happened, can you drop us an email? Our email address is listed at the top of this page.

Thanks!
The JUST EAT team

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★☆☆☆☆

“Poor service and Just eat just keeps on blaming O2 ”

Written on: 01/10/2015 by Ballardib327 (1 review written)

Appaling service from a company called Just Eat. The machine goes offline twice or more times every week and they just keep on blaming O2 for that. Just Eat is only interested in grabbing commission and the machine gets glitched which means when a customer places an order it does not get to the takeaway straight away. Spoke to someone in their customer service team when we were offline and asked her to put us back online for which she said its all done and then when checked later I realised we… Read Full Review

By Just-Eat

Written on: 05/10/2015

Hi There,

Thanks for taking the time out to leave us a review.I'm really sorry to hear this is happening.

I'd like to take a look & see what's been going on here so drop us a quick email to the address listed above and we'll check it out.

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“No customer service”

Written on: 30/09/2015 by RonanClark (1 review written)

I reported on the night I ordered a meal that there was an main item missing. I couldn't get through on phone to the take out. I got through on the online chat service and they assured me they would look into it and contact the restaurant. I stayed logged on chat for 45 mins but no one came back with update. I reported it the next day (Sunday) and again on Monday. The customer service advisor only words of wisdoms were I should leave a bad review of the take out and did I want him to contact… Read Full Review

By Just-Eat

Written on: 01/10/2015

Hi There,

I'm really sorry to hear about this missing item & that you had trouble getting the issue resolved with us. I'd like to take a look into this & also see how your contact was handled so drop us a quick email to the address listed above and we'll take a look.

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“lack of choice”

Written on: 26/09/2015 by AraceliBrennan (1 review written)

We were really 'happy to see a couple of places delivering to our village offering a wide range of choice of food. We used them both quite a lot. However really disappointed that neither now offer delivery and we are down to collecting only from the local pub with a choice of one type of food only, Will be back to Dominoes and KFC o n way home frm work rather than local food delivered locally. Would have happily paid more for deliveo,ry but no choice!… Read Full Review

By Just-Eat

Written on: 26/09/2015

Hi There,

Thanks for taking the time out to leave us feedback.

I'm really sorry to hear that there's not a great choice of takeaways & restaurants where you are. If you can, let us know your local favourites by suggesting a restaurant. Just visit us & tell us who you'd like to see on board! If they deliver to you we'll try & get them registered.

Many thanks,
Ashley
Social Media Team

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★★★★☆

“quite good but minimum order is £17 (15 plus 2 delivery)”

Written on: 26/09/2015 by Juniorh473 (1 review written)

order garlic bread, Bolognese pizza and chips. was very tasty but didn't really need or want all this food, but had to order food for £15 plus £2 delivery, which makes it an expensive option for a takeaway, however the food was nice, delivery was fast and food hot. if you want delivery for a certain time ring and let them know as delivery fast weekdays. would order again if minimum order was £10 plus delivery as was a good takeaway and pizzas authentic! thanks… Read Full Review

By Just-Eat

Written on: 26/09/2015

Hi,

Thanks for taking the time to leave us this feedback,.

It's great to see that you are enjoying the food from local takeaways! In regards to the minimum order, the restaurants set their own minimum order when they join the site. You can always drop the restaurant a review on your order so they can hear your feedback.

Many thanks,
Phoebe
Social Media Team

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★★★★★

“best in Portsmouth ”

Written on: 16/08/2015 by Ayannao15 (1 review written)

Me and my wife had a meal there last night. It was first class service. And the food was out of this world. A very worm and friendly atmosphere. We plan to go there every Saturday. They let me and my wife to say a very big thankyou to the chief's, thanks again for a wonderful meal. … Read Full Review

By Just-Eat

Written on: 26/08/2015

Hi There, thanks for taking the time to leave us some feedback, we're guessing you found a restaurant through our site and dined with them! We're so pleased to see that you've found yourself a regular restaurant and that you're really pleased with the service you've received from them! Thanks again for the lovely comments. Many thanks, the JUST EAT team.

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★★★★☆

“Generous portions! ”

Written on: 03/08/2015 by chelquel1991 (1 review written)

We often order from love balti on just eat. The takeaway is always hot and delicious. They always get here before or within the time they state. We are really happy and will continue ordering from here. The starters are particularly nice-- especially the chicken pakora and chicken tikka starter… Read Full Review

By Just-Eat

Written on: 03/08/2015

Hey,

Thanks for taking the time out to leave us a review.

I'm really glad to hear you like our service. I hope you've left the guys at Love Balti some nice feedback on the order reviews as I'm sure they'd love to hear from you!

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“rubbish”

Written on: 18/05/2015 by Averie42 (1 review written)

Ordered chicken meals for me and daughter then order pizza meals for my husband and son u never recieved chicken meal just eat never sent it to amigos chicken disgusting will ring by phone in future waste of time… Read Full Review

By Just-Eat

Written on: 18/05/2015

Hey,

I'm really sorry to hear this happened to one of your orders.

I'd like to take a look & see what went wrong here. So if you can, drop us your order details to us. We'll take a look.

Many thanks,
Ashley
Social Media Team

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★☆☆☆☆

“Food paid for but never arrived - poor communication!”

Written on: 20/04/2015 by JefferyMcIntosh (1 review written)

We placed an order at 7:50pm which was confirmed for 8:45pm. The food never arrived so at 9:00pm called the restaurant. The Restaurant (Downton Cheadle) said that they would now process the order and it would be deliver in 45min - 9:45pm! What was the point of Just-Eat. Don't order unless you want to starve! Shocking!… Read Full Review

By Just-Eat

Written on: 20/04/2015

Hi,

Sorry to hear this happened, we did experience tech issues over the weekend. If you could drop us an email to the email address listed on our information page and we'll look into that for you.

Kind regards
Lauren
Social Media Team

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★☆☆☆☆

“Rude! Late! Tasteless!”

Written on: 15/04/2015 by 35Houston (1 review written)

Was told a time for delivery which it arrived 50mins late Guy on phone was so rude Paid online and they told me I had not paid Food was cold and tasteless Pathetic… Read Full Review

By Just-Eat

Written on: 15/04/2015

Hi there,

Sorry to hear your order was cold and wasn't very nice and that it arrived late. We definitely don't like to hear of things like this happening. If you could drop us an email to the email address listed on our information section so I can look into this for you I'd be really grateful.

Kind regards

Lauren
Social Media Team

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★☆☆☆☆

“VERY SLOW DELIVERY”

Written on: 14/03/2015 by Zakangry (1 review written)

Food ordered on line at 20:20hrs and still not arrived at 21:45hrs Made call to restaurant as advised on web site and was told would be 5 minutes. Another 15 minutes before it turned up. Food not bad but after having to wait 1hour 35minutes will not bother using this site again… Read Full Review

By Just-Eat

Written on: 17/03/2015

Hey Zakangry, thanks for taking the time to leave us a review. I'm sorry to hear that our partner restaurant that you had placed your order from took this long to deliver your order. I'd like to look into this in more detail to see what time the restaurant had selected as a delivery time. Can you drop me an email to the email address at the top of this page. Once you have done this I can contact the restaurant and find out what happened. Thanks, Bianca, Social Media Team.

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★☆☆☆☆

“Pass the buck!”

Written on: 07/03/2015 by Rochepv251 (1 review written)

I was charged an extra 50p for using my direct debit card. This charge was added on to my bill once I had confirmed my order and already put in my secure password for my bank. I spoke with just eat customer services who said it is a government surcharge, it has nothing to do with them and if I didn't agree with it to take it up with my bank! They obviously don't feel that it is necessary to advertise this surcharge! Useless customer services. Will never use them again in fear of having charges… Read Full Review

By Just-Eat

Written on: 12/03/2015

Hi There,

Thanks for the feedback. I'm sorry to see there's been a mix up with the information communicated to you. The card fee reflects the cost to process card transactions through the site, the fee is visible when you select to pay by card and also on the order summary to the right of the payment screen. What the customer device representative relayed to you was incorrect. I'd like to look into this, can you email us details to the address linked at the top of this page?

Thanks,
Preena

Social Media Team

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★☆☆☆☆

“Most horrible Chinese takeaway I have ever had. all...”

Written on: 05/03/2015 by 119Jensen (1 review written)

Most horrible Chinese takeaway I have ever had. all rubbish… Read Full Review

By Just-Eat

Written on: 05/03/2015

Hey 119Jensen, I'm sorry to hear that you was not happy with the quality of the Chinese takeaway that you have order from one of our restaurant partners. Have you contacted the restaurant directly regarding this? If not drop us an email to the email address at the top of this page with all the details and we can contact them to discuss your order.

Kind regards,
Bianca
Social Media Team

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★★★★★

“Faboules and really cheap ”

Written on: 03/03/2015 by AudreyNorris (1 review written)

Faboules and really cheap … Read Full Review

By Just-Eat

Written on: 03/03/2015

Hi,

Thanks for taking the time out to leave us this awesome review.

We're really pleased to hear you find our service fabulous!

As much as we'd like to take all the credit here, it sounds like you have some reasonably priced takeaway there where you are ;)

Thanks,
Ashley
Social Media Team

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