Hungryhouse Reviews - www.hungryhouse.co.uk

★★☆☆☆
2.4 / 5
105
41% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Don't cheaper direct”

Written on: 11/01/2016 by Mallory356 (1 review written)

Looked at a few take away menus and compared them to prices on hungryhouse and delivery is cheaper or free direct and found offers better direct ie 20 % off on orders over £15 Hungryhouse its £20… Read Full Review

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★☆☆☆☆

“Terrible service Hungary house were quick to take my...”

Written on: 02/01/2016 by paulleo (1 review written)

Terrible service Hungary house were quick to take my money via debit card however they forgot to let me know that the shop was closed. When trying to get my funds back I was told to wait 3 working days as for some unknown reason my bank would need to investigate??? I spoke to a representative of Hungary house this evening who seemed as if he was still nursing a new year hangover very rude and dismissive and obviously forgot his job and how to deal with customers. A really bad experience and… Read Full Review

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★☆☆☆☆

“My account has just been hacked.. I like in maidstone...”

Written on: 27/12/2015 by Rsimmo25 (1 review written)

My account has just been hacked.. I like in maidstone kent and some sod has just hacked my account in Manchester to order there food through your app!! I just called you and some man who did care... Told me it happens all the time and to call the police as they cant do anything.... Even no you have his address, email and phone number... .... Our cards are left on your app because they are meant to be safe??? Which they are not!!  Avoid Avoid Use another app… Read Full Review

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★☆☆☆☆

“Awful Company ”

Written on: 19/12/2015 by Andy6826 (2 reviews written)

Do not trust this company,very quick at blaming other people. The App works and they are quick at taking your money. But their supplies are awful and useless & customer service team are rude & don't want to help… Read Full Review

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★☆☆☆☆

“Angry student”

Written on: 14/12/2015 by McDonald1965 (1 review written)

I live in student accommodation and I have ordered from them loads of times and then tonight my order was cancelled so i was told to try and reorder via the email and i did. Great I thought going to get my pizza, boy was I wrong. It said that a refund would be sent in 3 days or I could use my account balance. I thought maybe it was the company that canceled it and then 10 hours later I ordered from a different restaurant. When trying to check out it said I had sufficient funds but I have £30… Read Full Review

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★☆☆☆☆

“Worst partner ever”

Written on: 10/12/2015 by Braxtont160 (1 review written)

I am restaurant partner and all I can say its the worst partner ever!!!!They never answer the phone so if there is an issue with the order we cannot get through to the customer and fix it.But if we decline the order our restaurant gets bumped down on the page and thats they way to punish us.So disapointed as they charge and take commisions on every order.Stay away from Hungry House!!!! … Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!! They don't deliver.”

Written on: 01/11/2015 by tem23 (2 reviews written)

Ordered food; after driver left, discovered significant part of order was missing. Phoned Hungryhouse who said it would come. 2 hours later still not delivered and Hungryhouse don't answer the phone this time - after 10 minutes they cut you off. Worst customer service ever… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 27/10/2015 by Gonzalez1957 (1 review written)

Never use. 2emails confirming delivery. 2chats 2phone calls wont refund for 4days eventially cancelled order was 2 hours late -saturday evening ruined!!… Read Full Review

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★☆☆☆☆

“Absolutely rubbish food and service.”

Written on: 05/10/2015 by Vance67 (1 review written)

I ordered a meal at 7:30 this evening, I was told 40 to 45 mins, chicken tikka main meal with madras sauce, with the usual extras, I had to phone back at 8:40 asking where the food was? it came 5mins later, the food was cold, poppadum's were stale, the rice was a lump, the chic chat had been reheated so many times it was like rubber, & the madras sauce was just over spiced with no flavour what so ever. I had the same service earlier in the year & stopped ordering but thought I'd give them… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 11/08/2015

My order was pending for an hour. Made numerous calls to both numbers provided on their website and waited endlessly on their online chat for an extremely slow and unresponsive advisor who finally said 'there was a system error, you can reorder now'. Excuse me, but its been over an hour now and do you expect me to wait another hour till my food arrives? I feel so bad I had a hungry family including little children waiting desperately for their pizza treat that night… Read Full Review

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★☆☆☆☆

“Mings Cottage Leicester- should be called Minging Cottage!”

Written on: 11/06/2015 by rozbarnes (1 review written)

the worst chinese food I have ever tasted! I ordered the sweet and sour pork Hong Kong style, it was so sour that I had to mix in some artificial sweetner just to try to eat it. The egg fried rice was dry ad tasteless and the chicken wings were really salty. I had to throw it all in the bin!… Read Full Review

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★☆☆☆☆

“HungryHouse iPhone app is stealing your MONEY!”

Written on: 29/05/2015 by Sidney351 (1 review written)

I have been using Hungry House for a long time on regular basis. I have downloaded their iphone app to make it easier for myself to order food while on the way home from work. When i wanted to make the payment i receiver an "error" message so i refreshed the page and clicked on "PAY" button again to try again. Then i have received 2 emals with order confirmation and when i checked my online banking i found out that i was charged TWICE!!! I have made an instant call to the vendor to aware them… Read Full Review

Fukurmum's Comment

Written on: 06/06/2015

Scumbags, removed them too

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★☆☆☆☆

“Do not try! Stick with ordering directly ”

Written on: 17/05/2015 by Jensen1976 (1 review written)

Zero stars as so appalling. MUST READ - delivery from my regular Chinese that normally takes 20 min took 1h 40 min. Restaurants put hungryhouse orders last because they earn less on them! - hungryhouse website failed to let me submit a complaint via 3 online forms - complained about this and the failed delivery in an email which went unanswered for a week. - I had asked for my money back yet this was not even mentioned in the lousy response which above all did not even include an… Read Full Review

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★☆☆☆☆

“Don't bother!!”

Written on: 13/05/2015 by TomPatrick (1 review written)

I ordered from hungry house for the first time ever and really wish I hadn't bothered! With only 5 restuarants available to deliver to my address, I selected a pizza shop called prego pizza in Bromsgrove. Went through the long process of selecting a meal which came up to £13.50 all together. Then I got asked for my card details and to confirm my order. I put my card details in, actually paid by card for my meal and sat back to relax and wait for my food I had already PAID for. 5 minutes later… Read Full Review

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★☆☆☆☆

“BAD...........REALLY BAD.”

Written on: 27/04/2015 by 113Stephens (1 review written)

I have been using Hungry House for around 6 months and often wondered what this "express delivery" means. Its a service that some restaurants and takeaways offer where you order and your food is with you in 45 mins or you get your next order for free. (look for those with the green stopwatch). When my food didn't turn up for 1 hour 25 mins, I made my complaint and was told that the takeaway had pulled their express guarantee for that hour due to a high demand for orders and they can do so at… Read Full Review

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★☆☆☆☆

“Pay cash on delivery or you will never see your food....”

Written on: 24/04/2015 by Webster253 (1 review written)

So we had never had food from Hungry House suppliers delivered in less than 90 minutes. Usually it takes up to 2 hours, even 3. I am not kidding - people complaining here that food is 20 minutes late are dreaming, or must not live in London. The problem is this: if you order your food and pay online, you have paid in advance and the restaurant has no incentive to deliver on time. You will be promised delivery in less than an hour, then the usual 'delivery update' appears - of anything up to… Read Full Review

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★☆☆☆☆

“Check out the reviews”

Written on: 11/04/2015 by 203Donovan (1 review written)

45 min guarantee- does not exist don't belive the hype stick to other sites you will get a better service, and won't have to deal with hungry house customer service which will use any excuse to make your claim invalid!… Read Full Review

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★☆☆☆☆

“hungryhouse should be called rip offhouse we dont care...”

Written on: 29/03/2015 by Boltongh381 (1 review written)

order meal 8.05 turns up 9.20 late and cold contact hungry house sent emails stating was ordered over three days ago or my information provided was incorrect as it was copied and pasted from there confirmation email can't see how would recommend you use the competitors or contact restaurants direct complete shambles operation that lies… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 15/03/2015

I recently made an order from hungreyhouse.. Ordering online was not bad and it said at the food would be delivered within 45 minutes. After waiting over an hour I called I found that my order had been cancelled. I was not informed of this and when calling hungreyhouse.com they claimed that the restaurant was really busy and they cancelled the order. I then phoned the restaurant and they said that they were not busy and they would not have cancelled the order. I know this because I am a regular… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 14/03/2015 by OILMAN12 (2 reviews written)

Don't bother with this shamble of a web site order direct,Tonite was a nightmare ordering a takeaway with this bunch never again.can not get hold of anyone from their care team so can not get any answers when u need them. go give JUSTEAT ago can't b any worse then this lot!!!!!… Read Full Review

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