Hungryhouse Reviews - www.hungryhouse.co.uk

★★★☆☆
2.6 / 5
93
46% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Do not try! Stick with ordering directly ”

Written on: 17/05/2015 by Jensen1976 (1 review written)

Zero stars as so appalling. MUST READ - delivery from my regular Chinese that normally takes 20 min took 1h 40 min. Restaurants put hungryhouse orders last because they earn less on them! - hungryhouse website failed to let me submit a complaint via 3 online forms - complained about this and the failed delivery in an email which went unanswered for a week. - I had asked for my money back yet this was not even mentioned in the lousy response which above all did not even include an… Read Full Review

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★☆☆☆☆

“Don't bother!!”

Written on: 13/05/2015 by TomPatrick (1 review written)

I ordered from hungry house for the first time ever and really wish I hadn't bothered! With only 5 restuarants available to deliver to my address, I selected a pizza shop called prego pizza in Bromsgrove. Went through the long process of selecting a meal which came up to £13.50 all together. Then I got asked for my card details and to confirm my order. I put my card details in, actually paid by card for my meal and sat back to relax and wait for my food I had already PAID for. 5 minutes later… Read Full Review

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★☆☆☆☆

“BAD...........REALLY BAD.”

Written on: 27/04/2015 by 113Stephens (1 review written)

I have been using Hungry House for around 6 months and often wondered what this "express delivery" means. Its a service that some restaurants and takeaways offer where you order and your food is with you in 45 mins or you get your next order for free. (look for those with the green stopwatch). When my food didn't turn up for 1 hour 25 mins, I made my complaint and was told that the takeaway had pulled their express guarantee for that hour due to a high demand for orders and they can do so at… Read Full Review

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★☆☆☆☆

“Pay cash on delivery or you will never see your food....”

Written on: 24/04/2015 by Webster253 (1 review written)

So we had never had food from Hungry House suppliers delivered in less than 90 minutes. Usually it takes up to 2 hours, even 3. I am not kidding - people complaining here that food is 20 minutes late are dreaming, or must not live in London. The problem is this: if you order your food and pay online, you have paid in advance and the restaurant has no incentive to deliver on time. You will be promised delivery in less than an hour, then the usual 'delivery update' appears - of anything up to… Read Full Review

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★☆☆☆☆

“Check out the reviews”

Written on: 11/04/2015 by 203Donovan (1 review written)

45 min guarantee- does not exist don't belive the hype stick to other sites you will get a better service, and won't have to deal with hungry house customer service which will use any excuse to make your claim invalid!… Read Full Review

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★☆☆☆☆

“hungryhouse should be called rip offhouse we dont care...”

Written on: 29/03/2015 by Boltongh381 (1 review written)

order meal 8.05 turns up 9.20 late and cold contact hungry house sent emails stating was ordered over three days ago or my information provided was incorrect as it was copied and pasted from there confirmation email can't see how would recommend you use the competitors or contact restaurants direct complete shambles operation that lies… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 15/03/2015

I recently made an order from hungreyhouse.. Ordering online was not bad and it said at the food would be delivered within 45 minutes. After waiting over an hour I called I found that my order had been cancelled. I was not informed of this and when calling hungreyhouse.com they claimed that the restaurant was really busy and they cancelled the order. I then phoned the restaurant and they said that they were not busy and they would not have cancelled the order. I know this because I am a regular… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 14/03/2015 by OILMAN12 (2 reviews written)

Don't bother with this shamble of a web site order direct,Tonite was a nightmare ordering a takeaway with this bunch never again.can not get hold of anyone from their care team so can not get any answers when u need them. go give JUSTEAT ago can't b any worse then this lot!!!!!… Read Full Review

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★★☆☆☆

“late delivery”

Written on: 21/02/2015 by etracy (1 review written)

Placed an order at 18.30 for delivery at 19.15, received an email delivery would arrive at 19.20 but in actual fact the order didn't arrive till 19.45! Sent 2 emails to hungry house so far have had nothing back! So much for a free meal then?! Can't fault the food though… Read Full Review

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★☆☆☆☆

“Useless, awful service. Never again.”

Written on: 14/02/2015 by 176Crouch (1 review written)

This is the 3rd time I have ordered through Hungry House. The first time was fine. The second time, my order was accepted, then cancelled by the restaurant, and Hungry House wouldn't refund my money until the following day. Not good when you've got nothing in the house and 3 hungry children! I had to use the credit on my account to order from another takeaway. This time, after waiting an hour and a half for food, I called the restaurant, who told me Hungry House had informed them I wanted my… Read Full Review

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★☆☆☆☆

“bad bad service”

Written on: 04/02/2015 by McKayjs463 (1 review written)

Ordered. Food 3 hours ago nothing arrived phoned hungry house they said they would my account never again don't use these people… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 14/01/2015 by Ricky005 (1 review written)

Order has never arrived on time. Never communication from restaurant to us in an event where order got cancelled. Staff don't know what they are doing… Read Full Review

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★☆☆☆☆

“NO TAKEAWAY and THREE DAYS FOR A REFUND?????”

Written on: 26/11/2014

I ordered and paid for pizza on HungryHouse from PapaJohns. This is no reflection on the restaurant as I never got to find out what the pizza was like because AFTER asking me for my postcode and responding with "showing 5 takeaway restaurants that deliver to you" and then AFTER ACCEPTING MY PAYMENT they announced that the ORDER WAS DECLINED with no explanation. They offered to transfer the order to another restaurant, which I declined. I was then told that I WOULD NOT GET MY REFUND FOR… Read Full Review

Gazebos's Comment

Written on: 11/12/2014

Thanks, we,lol know not to use that system then

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★☆☆☆☆

“Hungryhouse Express Claims Rejected”

Written on: 11/11/2014

I ordered a takeaway from Hungryhouse (for the first ever time) and it took over an hour to arrive. The food was fine but, since Hungryhouse offer a 45 minute or less guarantee I went on the website to make a claim. I received a generic rejection response. "We want inform you that your Hungryhouse Express claim has not been approved. Unfortunately either the data on your submission form was incorrect, or your order was submitted outside of the standard 3-day claim period." Neither of these… Read Full Review

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★☆☆☆☆

“rubbish service not worth bothering. Stick to others”

Written on: 11/11/2014 by leejw (2 reviews written)

Hungry house popded up copying other sites like just eat etc but the level of service is shockingly back and just not up to the great service of it's competitors. We Ordered food at 6.30 and gave our contact number to them, the confirmation said they would call me if any problems at 7.30 no food and no contact I checked my email for there phone number to ask where the food was. I had an email at 7.10 telling me my order had been cancelled because the restaurant was closed. I followed up… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/10/2014 by Bob0627 (1 review written)

Hello, tonight I ordered a meal through your website at a restaurant called Balti Mahal (Worcester). The order was incomplete and the free bottle of Cobra beer which was promised as it was a order over £20 never arrived. I phoned the named restaurant directly and spoke to a gentleman with limited if virtually zero comprehension on the English language. 30 Mins later no reply and no delivery of the missing items of our order. Food now cold and paid in full on your website. I contacted… Read Full Review

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★☆☆☆☆

“very late. rude. rubbish”

Written on: 05/10/2014

this is the worst experience i have ever had ordering a takeaway. 2 hours late and the person from hungry house (Dustin Shomer) hung up on me twice when i very patiently and politely enquired about our delivery. When the food did arrive it was absolutely terrible. I have never complained about anything before but was so incensed by the rudeness and poor service that i felt obliged to warn others. Do not use hungry House!… Read Full Review

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★☆☆☆☆

“Was charged twice and got no order”

Written on: 16/09/2014 by SamsonLevesque3 (1 review written)

I decided to order some sushi and once I pressed complete purchase it took me to a page saying that there was a problem due to high traffic. My card was charged but the order wan't place and the restaurant wasn't even open on the day. I tried to place an order with a different place and had the exact same thing happened. I had then been charged £23 but not had a single order placed. I tried to get them to call me back on the help page... nothing. I called them twice...no reply. The live chat… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 08/09/2014 by markblackman (2 reviews written)

I ordered some food with guaranteed delivery time of 45 minutes, 2 hours latter I called hungry house after no food turned up, they said I would receive a refund credit to my account. Well no credit, they closed my account and deleted all records! total theft that's all it is. avoid! … Read Full Review

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★★★★☆

“clean table which is good”

Written on: 14/08/2014 by FLUFFLY678 (1 review written)

first time did not have to wait to long .staff good food hot and plated gtood .i will go again .good menus and they look good… Read Full Review

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