Hungryhouse Reviews - www.hungryhouse.co.uk

★★★☆☆
2.7 / 5
49% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appalling customer service”

Written on: 15/03/2015

I recently made an order from hungreyhouse.. Ordering online was not bad and it said at the food would be delivered within 45 minutes. After waiting over an hour I called I found that my order had been cancelled. I was not informed of this and when calling hungreyhouse.com they claimed that the restaurant was really busy and they cancelled the order. I then phoned the restaurant and they said that they were not busy and they would not have cancelled the order. I know this because I am a regular… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 14/03/2015 by OILMAN12 (2 reviews written)

Don't bother with this shamble of a web site order direct,Tonite was a nightmare ordering a takeaway with this bunch never again.can not get hold of anyone from their care team so can not get any answers when u need them. go give JUSTEAT ago can't b any worse then this lot!!!!!… Read Full Review

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★★☆☆☆

“late delivery”

Written on: 21/02/2015 by etracy (1 review written)

Placed an order at 18.30 for delivery at 19.15, received an email delivery would arrive at 19.20 but in actual fact the order didn't arrive till 19.45! Sent 2 emails to hungry house so far have had nothing back! So much for a free meal then?! Can't fault the food though… Read Full Review

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★☆☆☆☆

“Useless, awful service. Never again.”

Written on: 14/02/2015 by 176Crouch (1 review written)

This is the 3rd time I have ordered through Hungry House. The first time was fine. The second time, my order was accepted, then cancelled by the restaurant, and Hungry House wouldn't refund my money until the following day. Not good when you've got nothing in the house and 3 hungry children! I had to use the credit on my account to order from another takeaway. This time, after waiting an hour and a half for food, I called the restaurant, who told me Hungry House had informed them I wanted my… Read Full Review

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★☆☆☆☆

“bad bad service”

Written on: 04/02/2015 by McKayjs463 (1 review written)

Ordered. Food 3 hours ago nothing arrived phoned hungry house they said they would my account never again don't use these people… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 14/01/2015 by Ricky005 (1 review written)

Order has never arrived on time. Never communication from restaurant to us in an event where order got cancelled. Staff don't know what they are doing… Read Full Review

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★☆☆☆☆

“NO TAKEAWAY and THREE DAYS FOR A REFUND?????”

Written on: 26/11/2014

I ordered and paid for pizza on HungryHouse from PapaJohns. This is no reflection on the restaurant as I never got to find out what the pizza was like because AFTER asking me for my postcode and responding with "showing 5 takeaway restaurants that deliver to you" and then AFTER ACCEPTING MY PAYMENT they announced that the ORDER WAS DECLINED with no explanation. They offered to transfer the order to another restaurant, which I declined. I was then told that I WOULD NOT GET MY REFUND FOR… Read Full Review

Gazebos's Comment

Written on: 11/12/2014

Thanks, we,lol know not to use that system then

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★☆☆☆☆

“Hungryhouse Express Claims Rejected”

Written on: 11/11/2014

I ordered a takeaway from Hungryhouse (for the first ever time) and it took over an hour to arrive. The food was fine but, since Hungryhouse offer a 45 minute or less guarantee I went on the website to make a claim. I received a generic rejection response. "We want inform you that your Hungryhouse Express claim has not been approved. Unfortunately either the data on your submission form was incorrect, or your order was submitted outside of the standard 3-day claim period." Neither of these… Read Full Review

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★☆☆☆☆

“rubbish service not worth bothering. Stick to others”

Written on: 11/11/2014 by leejw (2 reviews written)

Hungry house popded up copying other sites like just eat etc but the level of service is shockingly back and just not up to the great service of it's competitors. We Ordered food at 6.30 and gave our contact number to them, the confirmation said they would call me if any problems at 7.30 no food and no contact I checked my email for there phone number to ask where the food was. I had an email at 7.10 telling me my order had been cancelled because the restaurant was closed. I followed up… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/10/2014 by Bob0627 (1 review written)

Hello, tonight I ordered a meal through your website at a restaurant called Balti Mahal (Worcester). The order was incomplete and the free bottle of Cobra beer which was promised as it was a order over £20 never arrived. I phoned the named restaurant directly and spoke to a gentleman with limited if virtually zero comprehension on the English language. 30 Mins later no reply and no delivery of the missing items of our order. Food now cold and paid in full on your website. I contacted… Read Full Review

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★☆☆☆☆

“very late. rude. rubbish”

Written on: 05/10/2014

this is the worst experience i have ever had ordering a takeaway. 2 hours late and the person from hungry house (Dustin Shomer) hung up on me twice when i very patiently and politely enquired about our delivery. When the food did arrive it was absolutely terrible. I have never complained about anything before but was so incensed by the rudeness and poor service that i felt obliged to warn others. Do not use hungry House!… Read Full Review

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★☆☆☆☆

“Was charged twice and got no order”

Written on: 16/09/2014 by SamsonLevesque3 (1 review written)

I decided to order some sushi and once I pressed complete purchase it took me to a page saying that there was a problem due to high traffic. My card was charged but the order wan't place and the restaurant wasn't even open on the day. I tried to place an order with a different place and had the exact same thing happened. I had then been charged £23 but not had a single order placed. I tried to get them to call me back on the help page... nothing. I called them twice...no reply. The live chat… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 08/09/2014 by markblackman (2 reviews written)

I ordered some food with guaranteed delivery time of 45 minutes, 2 hours latter I called hungry house after no food turned up, they said I would receive a refund credit to my account. Well no credit, they closed my account and deleted all records! total theft that's all it is. avoid! … Read Full Review

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★★★★☆

“clean table which is good”

Written on: 14/08/2014 by FLUFFLY678 (1 review written)

first time did not have to wait to long .staff good food hot and plated gtood .i will go again .good menus and they look good… Read Full Review

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★☆☆☆☆

“unwelcomeing guests”

Written on: 21/07/2014 by Willie486 (1 review written)

Had a meal to be joined with ants on table, we use to eat in this now dirty place every Friday but haven't been there in 2 year now I no why! if we wasn't meeting family and I didn't have children then I wouldn't have gone it has the same faces and same drug dealers useing, the place has gone down since the New mangers have taken over, who was nowhere to be seen… Read Full Review

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★☆☆☆☆

“2 hours”

Written on: 18/07/2014 by alicegwenhall (1 review written)

I ordered my food 50 minutes ago, not arrived, i get an email saying it should arrive by 9pm..i ordered at 7p m. I dont recommend at all… Read Full Review

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★☆☆☆☆

“Much Better Alternatives, I Suggest You Use Them!”

Written on: 09/07/2014

I recently used Hungry House for the first time, having previously used Just Eat. Their offer of 'express delivery' i.e. get your meal in 45 minutes or the next one free seemed rather appealing so I thought I would give them a shot. Having undertaken my initial search for a restaurant I found the choice in my location to be very limited, with around 3 - 4 restaurants to choose from. Again this was not a big deal, there was a restaurant that looked acceptable and I was hungry. So I went ahead… Read Full Review

Durfunga123's Comment

Written on: 11/08/2014

no why dont you lazy buggers just order directly of the takeaway or restaurants. just eat and hungry house take extortionate commission on the orders from the businesses that some of them don't actually make a profit on the orders. the takeaways are now hitting back, basically justeat and hungryhouse customers will get smaller portions, less tasty and the service will not be that great because technically you are a customer of the internet companies and not the takeaways. I know all this because i own a few takeaways and restaurants and all the owners in our areas have now got together and basically telling the internet companies that people who order through their companies will not be getting the service and food that people that order directly through the takeaways!!!!!!

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Ashashash23's Comment

Written on: 11/08/2014

As a business owner myself I understand the frustration when having to use outside methods for marketing your business... Does that change my approach to customer satisfaction? - Absolutely NOT! My goal would be to impress the end client in the hope that they return to MY business in person without going through the middle man. At the end of the day the client is STILL using YOUR business, regardless of the route they take to find you, should they be the ones to pay for the fact that you may have to pay out a little more... NO... cause ultimately you are still getting the custom.

Frankly your approach to business and customer satisfaction is disgusting and I assume since you have the time to troll through the reviews of companies such as this, your business are not doing overly well. Perhaps you should redirect your attention and time into delivering a service that your clients deserve rather than critising individuals and the way in which they choose to purchase services. As ultimately at the end of the day, no one forces you as a takeaway to use services companies like this, it is simply another channel for you to gain business - if you do it well you are likely to have the custom long term, treat customers unfairly because of their choices you are only hurting yourself in the long term... Fool.

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★☆☆☆☆

“Hungry house app is ok - but read on ”

Written on: 21/06/2014 by 1964Rose (1 review written)

Caspian pizza from Horse-fair row Birmingham - as to the worse dried out two large pizzas ever, the ingredients were Definitely not fresh - using the app was quick straight forward no problems… Read Full Review

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★★★★★

“chutney”

Written on: 09/06/2014 by sePowell213 (1 review written)

Order from local curry house quick delivery and everything was hot. Super speedy. Thank you, would use hungry house again. … Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 26/04/2014 by KadynBuchanan (1 review written)

Ordered 4 kebabs at approximate price of £20 and payed on line. Order came in good time, so far so good. On delivery I was told I did not pay for the order and I would have to pay by cash. I made It clear the order was already payed for on line but they said I did not. Thinking there was a fault with the payment I payed the in cash. On eating the meal it was cold and without taste, this was the case for all 4 kebabs. We didnt finish our meal. The next day I checked my bank account and saw… Read Full Review

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