WORST CUSTOMER TREATMENT AND SERVICE EVER

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Guest's review of Samsung Galaxy Tab

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Samsung Galaxy Tab

“WORST CUSTOMER TREATMENT AND SERVICE EVER”

Written on: 23/11/2011

I recently purchased a samsung galaxy tab p1000 after 3 weeks of using it on wifi i decided to see what the performance of it was like on the 3g, i inserted the simm card the correct way which caused the machine to reboot but when i restarted it said no simm inserted,i tried again and also restored to factory settings still no joy so had to pay to send this off to the samsung repair center Anovo to which they sent a message to samsung saying it was customer damage and i have to pay 75.00 to have it repaired, after speaking with Anova and them refering me to samsung and vice versa after after 6 phone calls back and forth i had the unfortunate pleasure to speak to Mark ,who no matter what i said quoted after every sentence "we can only go but the repair report that says its customer damage " he said this at least 25 times with this i am not making the amount of times up after i finished a sentence when i asked to speak to a manager he refused point blank i asked this question 5 times each time he refused as i wanted to escalate this complaint as i know for a fact i hadnt damaged it,, in the end i gave up and rang back later which i spoke another person Ian who though he couldnt help me anyway was not as annoying as that little p@@ck that i spoke to the first time they also asked me would i like to have it repaired by Anova to which i replied i wouldnt trust those muppets to change a fuse in a plug if they think i caused that damage ,the moral of this story is if you buy any samsung product and its faulty on arrival say faulty hdmi port on a tv if it goes to Anova you will have a bill as its customer damage then have the pleasure that i have had dealing with samsung customer service rant over

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