Written on: 07/12/2012 by weeanne (1 review written)
A heavy paper weight dropped onto my ipad and cracked the screen and damaged the casing. I phoned insurance company and was assigned a very helpful customer service officer. I emailed my receipt of purchase and replacement ( the ipad was replaced due to a technical fault months before the accidental damage. The assigned officer was very efficient in her follow up of my case and as soon as she received proof of replacement she authorised a replacement Ipad. I had the option of sending it to the company or taking into an Apple store myself. I opted to take it to the Apple store myself. Still to go as this was only authorised 10 mins ago. Very smooth process.Good job well done...
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