Written on: 29/02/2012
I only watched sky through sky go - I have a TV, but rarely use it.
Worked fine at first then sky put through an update that has stopped my sky go working.
I have now spent, or should I say wasted, 7 hours trying to fix it through the Q&A's, then the help desk and finally on the phone at ridiculous cost for almost 2 hours - at once stage they accidentally cut me off!
The long and the short of it, I cancelled sky.
Then I am informed that I am still expected to pay for my non working service, even though they will not fix it because I have given otice, for the 31 day notice period.
Looking into claiming my money back under non-performance of contract, and definitely not paying anymore.
A warning to anybody that is thinking of joining Sky - DO NOT if anything goes wrong the customer service / support is worse than laughable.
Sky go is not bad if it works - but if it goes wrong you are stuffed.
Now off to spread the word on this shower on as many forums as possible - and taking the £50 a month that I have saved down the pub when the sporting events are on.
As rated by real users
"Lost downloads monthly" Read More
"Frustrating" Read More
"Lots of entertainment" Read More
"Good collection of music" Read More
"Top class" Read More