Customer Service Are Liars

The Jewellery Channel
★★☆☆☆
2.5
39.0% of users recommend this

Krishr471's review of The Jewellery Channel

“Customer Service Are Liars”

★☆☆☆☆

written by Krishr471 on 22/09/2017

Bought a Diamond ring for my wife and spent well over a £1000 for it. Prior to buying we conformed with customer Service if the ring could be re sized and was told it could be. So when received it was a size too big so we called customer service again to arrange the resizing. Sent it back and around ten days later we got a call stating that the ring could not be resized and the they would keep the ring and refund or send it back. The guy who called us was an ignorant idiot, Rude and just lied the whole time on the phone we proved he was lying to us time and time again. he would not let us speak to a manager or any other person in the business. while my wife was on the phone to Sohil I called Customer Service and asked could the ring that was the same as the one we bought and was on sale on the website be resized after one minuet we were told yes it could. This is where the fun started with Sohil. As I confronted him with what we have just been told and the abuse and rubbish that came out of his mouth was to say different. This company have some good English and Asian staff working for them, but some absolutely rubbish  as well. Would I buy from them again....No would I recommend them.....No. My advice to anyone is do your home work with this company. They quote the price of gold all the time and try to make out your getting a great deal your not. The presenters do not have a clue what they are talking about and often just stop talking altogether they have no enthusiasm and are there just for a job. Please don't buy from these guys.

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