Worst experience ever

Ideal World www.idealworld.tv
★☆☆☆☆
1.2
7.0% of users recommend this

Ashtyn1953's review of Ideal World www.idealworld.tv

“Worst experience ever”

★☆☆☆☆

written by Ashtyn1953 on 30/04/2015

ordered two memory foam mattresses. Two were sent to my Hermes but apparently sent straight back as both mattresses had one barcode and not two separate barcodes as required. Ideal world the sent another two with yet again one barcode and yet again they were sent back. Finally one mattress arrived however the invoice stated the quantity was two. Phoned Hermes who stated only one had been sent. Phoned ideal world who said another was on its way. This never turned up and after three phone calls to Hermes and four lengthy phone calls to ideal world having MYSELF doing all the investigation work getting tracking numbers, dates, times was told by ideal world I would have to wait until they had received the mattress back would be unable to help me. I pointed out that should already have four returned mattresses, response silence, stuttering and being put on hold for ten minutes then being cut off. After yet another phone call was told that infact lost mattress was infact damaged and I had been refunded. When asked why they couldn't send me another mattress was told they had sold out. When I pointed out that four had just been returned by Hermes because of barcode error so one of those could be sent out I was told other people would have bought them. But wait a minute how can people by something that is no longer on the website as it is sold out. Yet again silence. So after a total of five calls and two emails the result was pointless, exhausting, time consuming and very expensive. NEVER EVER AGAIN. DO NOT BUY FROM IDEAL WORLD.

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