Written on: 21/04/2012
Ordered goods which never turned up (according to 'Customer Services' the good were left in my porch - I don't have a porch!!).
FINALLY received an email response from 'Customer Services' - their email contained a claim form which they asked me to sign and return to the addres quoted on the form.
Guess what - NO ADDRESS QUOTED ON THE FORM!!!!!!
I can honestly say I have not come across such atrocious customer service anywhere and would advise anyone considering ordering from Ideal World to think again - they are honestly not worth the hassle.
Not a word I would use lightly but their customer service is disgusting.