INcredible incompetence

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Guest's review of Gems TV

★☆☆☆☆

“INcredible incompetence”

Written on: 17/11/2013

Bought a ring for my granddaughter that SHE picked out for her birthday,ROCKS advertise, over and OVER about shipping time "4 to 8 working days" We gave it TWO WEEKS just to be on the safe side, after 18 days and 4 phone calls to them, they inform me that MY order was a "shipping experiment" and no they do not know where it is and that will contact me IN A WEEK as to what happen to it. Its been a week now, Ive heard NOTHING! My granddaughter birthday has come and gone,had to listen to her cry in her room,didnt know what to say to her to make her feel better. ABSOLUTELY not a single person, gives a fig what they did to this young lady, she is a straight A student, has a part time job at 14, she deserved a special birthday. Thanks to Rockstv "monkey run" company. all she got was a trip for dinner,some flowers from her Dad, but NOT what she wanted. What is WRONG with these people?

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