Order if you are familiar with gems treatment!

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2.9 / 5
50.7% of users recommend this

KaliaGrant's review of Gems TV

★★★★☆

“Order if you are familiar with gems treatment!”

Written on: 21/08/2012 by KaliaGrant (1 review written)

I have started ordering jewellery from Gems tv couple of months ago. I am overly happy with the products. The only irritating thing is when i buy something on action and in few weeks time I see it further reduced on another action and I feel like I was tricked to pay more money on something that worth less. The diamonds though seemingly less priced, why? I think because they are chopped in thousand pieces and with inclusions.

I like the quick postage around 3 days, which is a bonus.
The customer service is good and efficient, I wanted to cancel an order, on the telephone took a while to get answered, by e-mail I received answer the following day. The cancellation was done quickly and efficiently.

I have returned pair of earrings and a ring, the ring's stone was sapphire and the treatment was irradiation, which means they treat a skin deep layer of shiny and the rest of the stone is a completely different colour. The earrings looked way smaller and the white gold unpolished therefore the return. Got my refund in just over a week so, happy about it.

U really have to know the nature of gems, the grams of metal, there are some quality pieces you can get on Gems TV if you know more about the quality and the worth of the jewellery.

So Best of luck guys.

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Maryal's Response to KaliaGrant's Review

Written on: 04/09/2012

I believe you can call them if you see your item at a lower price but it must be within that hour. You will not get a refund, but you will get a merchandise credit on your account good towards a future purchase.

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Kaliagrant's Response to KaliaGrant's Review

Written on: 05/09/2012

yes the item goes on the web for 60min after the life auction so if you want it you could purchase it online. I have never done it by phone, but I assume it is similar. Just don't forget to read the description of the item, grams, metal, treatment size etc, observe it well to make sure its worth the money you are about to spend on it.
When the goods had been delivered to your address you have 30 day money guarantee if you don't like anything. Gems tv gives you a paper for returns where you can choose if you want the money credited back to your card or if u wish the money to go in your account with them towards future purchase.

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