Written on: 10/07/2011
when the jewellery arrives it looks gorgeous in the box and it sparkles. You then fall in love with it, drop you guard and forget about even thinking of sending it back.
Then i gained confidence and ordered a few pieces for gifts and for my daughter. I sent one piece to my own jeweller because the stone came out afer i had been wearing it for 2 months. He said that it was badly made and that it the stone had been coated in lacquer that had now started to wear off and that the stone had inclusions it it. I sent it back to Gems and they sent it me back saying it was wear and tear!! My god, i had got rings that I have wore for twenty years and the stones are fine they have been resized and polished and go back to their former glory.
My daugher's nine carat ring split on the shank and I sent that to be repaired by a different jeweller who is very reputable. He said that although it was 9ct gold it was off poor quality and the gold had air pockers in it which meant the gold was porous. He said i don't know you had it from but send it back. i sent it back to gems and they said they were not prepared to do anything because i did not use one of their jewellers.
I then started to scrutinise my other gems tv pieces and I am no expert but i can see that the quality it not great and as with everything you get what you pay for.