Bad delivery time etc

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Create And Craft TV
★★☆☆☆
1.5
12.0% of users recommend this

Ratbag1946's review of Create And Craft TV

“Bad delivery time etc”

★☆☆☆☆

written by Ratbag1946 on 08/07/2017

Joined the club and ordered an item on 29th June. Item sold out quickly but had ordered mine before this happened, so expected to receive in 3-5 days as promised in their e mail of confirmation. Still waiting for item and club membership pack, 8/7/17. Also ordered more items on 1st July one has arrived, the other I am told by the automated service has been shipped and delivered! Not to me it hasn't! Called the customer service line (13p a minute!) after 8 minutes and no satisfaction, was cut off from their end. No reply to e mail I sent requesting information on my order, ha ha no reply to that either. Very poor service, will not be using them again and certainly will NOT recommend to anyone else

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Annied801's Response to Ratbag1946's Review

Written on: 11/07/2017

I had a bad experience also. I ordered 3 items on the 27th of June my parcel arrived on the 3rd of June. When I saw it I immediately knew something was wrong as it was small for a parcel containing 3 items one of which was a blockbuster kit worth over £100 (although I purchased on sale for £40) when I opened it two of my items were in there plus one small hunkydory little book which I hadn't ordered. Somehow they'd managed to confuse my blockbuster Christmas kit with an everyday book worth £10! I didn't want to pay for a call so I emailed using the email address printed on my order which ended in .co.uk only to later realise it was incorrect and the actual email address ends in .tv! I double checked and it was definitely printed wrong! They seemed more concerned about getting their item back than sending me the one I'd purchased! It still hasn't arrived although I have just received an email this evening to say it has left the warehouse. Why it took a further week when they processed my complaint of the 3rd I have no idea. Surely given their error they would want good customer relations and send my item out faster. They have asked me several times to fill in a review on an item I haven't even received yet! Their site says they have won awards for their great customer service!
Even without this mess up how a leading craft shop can take 3-5 (and in my experience always 5) days just to dispatch an item seems crazy! Big companies like Amazon don't take this long or smaller companies. I do all my craft shopping online and no other company I use takes this long to deliver! Even if I sell anything on eBay I always dispatch within 2 days - and I'm a wheelchair user!
I totally agree won't use them again and definitely won't recommend!
P.S sorry for the rant!

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Ratbag1946's reply to Annied801's Comment

Written on: 12/07/2017

Hi Annie, sorry to hear about your bad experience. I have now received an e mail from them telling me that the item I ordered is being held up because the suppliers are having 'technical problems'. Would I be prepared to wait a bit longer or have a full refund! Guess what my answer was. So fed up with this, I have sent an e mail of complaint to the CEO! Could go on for ages about this, but will not bore you with all the details, now waiting to see how long it takes them to give a full refund. Best of luck to you.

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Ratbag1946's reply to Annied801's Comment

Written on: 12/07/2017

Well folks, who,would have thought it. There are some decent people out there after all. Sometimes it pays to go to the top, which is what I did. I sent an e mail to the CEO of Ideal World explaining the situation and within a couple of hours, had a positive response. One of his staff called me on the phone to clarify things and was very pleasant and understanding . The upshot is, I get my order in the next few days. So next time something makes you mad, go to the boss himself, you don't have to be rude or abusive and it often pays dividends.

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Ratbag1946's reply to Ratbag1946's Comment

Written on: 17/07/2017

Yeah well, seems like my optimism was misplaced. E mail from c and c Thursday saying my order was being sent out that day and ' will be with you shortly'. Here we are Monday , no notification from Hermes to say when it is being delivered, so guess I am going to have another long wait. I feel another message to head office is due!!!

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