Create And Craft TV

Appalling Customer Service

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★★☆☆☆

1.7 / 5

From 114 reviews

21.9% of users recommend this

Guest's review of Create And Craft TV

★☆☆☆☆

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“Appalling Customer Service”

Written on: 05/09/2012

Like other reviewers I would like to have given no stars. I have been waiting over a month for a reply to my emails trying to get the £10 Club Membership refund activated using my online account. Today I got fed up waiting and rang them, big mistake! It was very hard to understand what the lady was saying and she didn't seem to grasp what I was trying to explain. She just kept saying to order over the phone and the £10 would be activated but I want to be able to use the £10 online as I usually do and she also said she knows nothing about the website and couldn't help with that, so what is the point of the website giving a customer service number to ring if they can't help with website queries. I was kept waiting to speak to customer service, so that added to the cost of the call itself, meaning my £10 refund is getting less in value with the cost of the calls. It seems atrocious that we should have to pay money for calls to rectify mistakes made by them and receive a customer service that is not worth a light. Sometimes it's not the money but the principal and reading so many bad reviews on here and other forums I'm surprised they have any customers at all. I for one would never recommend them and will not be renewing my membership.

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Sueshell's Comment

Written on: 06/09/2012

My C & C Membership ran out but I received a letter from them saying it would be renewed automatically. However, when I tried to log in I couldn't so assumed it hadn't been renewed after all. I wanted to order a lot of crafting stuf and it was Bank Holiday double discount weekend. I got fed up with ringing customer services because it takes up to 30 minutes to get through to them, so i emailed them. I have no reply and have now e-mailed them 3 times with a simple request. i they havven' t renewed my membership I will renew it on-line but I i didn't want to renew it in case they reducted the £20 twice.Simple enough question. They still haven't responded and the time has gone to buy the goodies I wanted to buy over the Bank Holiday. I'm now hoping they haven't renewed my membeship because from this and past experience they have the worst customer services I have ever experienced. I'd rather shop elsewhere, even though I do enjoy watching C & C on TV. Pity their customer services is so appalling as they are losing a lot of customers because of it.

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