RUBBISH CUSTOMER SERVICE

“RUBBISH CUSTOMER SERVICE”

Written on: 11/07/2012 by Munchkin9012 (1 review written)

I have been a C&C member for a number of years now and have bought many items. I've never really had issues with deliveries but the customer services is a whole different story. Firstly you have to phone 0871*** number, this usually takes anything from 12-18 minutes before the phone is even answered. Then you get the Indian call centre where the people are polite but difficult to hear as the line is so bad and then you have to keep repeating yourself as the person at the other end doesn't understand you or you can't understand them. Oh and then you are put on hold again, bearing in mind these calls on average cost around 10p per minute! My most recent experience was in the last 3 weeks when my Grand Calibur which I bought 1 year ago decided to have a strange rattle coming from inside. I contacted C&C and they arrange a courier to come and collect it and I was told that it would take about 2 weeks but I should get a replacement as it is faulty. 2 weeks later I called the customer services again only to be told they couldn't give me an answer on the phone and they would email the UK and then get back to me within 5 days. After no contact I called again, now to be told that my Grand Calibur is in a scanning centre in Droitwich and it would be another week before it even gets to Ideal World, then it would take another 3 weeks for their quality to inspect it before they decide to either send it for repair of replace it. This is ridiculous as I could have sent it back myself quicker, and why am I being told different things everytime I contact them. I have now written a complaint letter to Ideal World requesting them to take action in this matter as this is totally unacceptable. Customer service is the one thing that keeps me as a customer to any supplier but if this is not resolved satisfactorily then C&C will lose me as a customer.