Item: uSwitch - www.uswitch.com
Rating: 2

Guest's review of uSwitch - www.uswitch.com

“Not interested in following up”

★★☆☆☆

written by on 05/02/2014

The website was straightforward to use to request a switch from ScottishPower (too expensive and have you tried ringing their call centre recently?). However, after the initial email in December congratulating me on my switch, I heard nothing from the new supplier or Uswitch. After 3 weeks, I emailed Uswitch asking them to confirm the switch was going forward. After a further 3 weeks, I had a reply from Uswitch confirming they had passed the information on. This isn't the sort of response time you'd want to receive. Over the six weeks, I have received about 20 advertising emails from Uswitch. It's pretty clear where their priorities lie. I will try other companies like Money Supermarket in future.

write a review

Shepherdsdelight's Comment

Written on: 14/04/2014

My experience entirely. Used Uswitch to switch to Scottish Power. Received e-mail from them confirming the switch but on hearing nothing from Scottish Power I telephoned Scottish Power who said they had no record of receiving the switch request. Phoned Uswitch who wanted my switch reference number. Did not have this as thought it would be on the switch confirmation e-mail. It wasn't. Uswitch said someone from customer services would phone me back. They didn't. Since then have received numerous e-mails from them congratulating me on my alleged savings. Had to do a new switch through another company. Switch not yet completed and do not know whose fault it is.

Reply to this comment