3yr old on the side of the pool told she can't swim

Swimming Nature Baby Swimming Classes
★★☆☆☆
2.2
31.0% of users recommend this
  • Value For Money

313Glover's review of Swimming Nature Baby Swimming Classes

“3yr old on the side of the pool told she can't swim”

★☆☆☆☆

written by 313Glover on 14/04/2015

We had done one full term with swimming nature in Chertsey, and were very pleased with the lessons and the progress our daughter had made. So much so we went on line and renewed the booking. We also called the company to ultimately confirm the booking.

On arrival at the poolside, all excited and ready to swim, we were informed by the instructor that the booking hadn't gone through. It didn't matter how much we explained the process, how nobody had flagged an issue, or indeed that we would process the payment the instructor (who was the same one that taught my daughter last term- so it is not like he didn't know who she was) flatly refused to let her enter the water. It was disgusting customer service. No compromise, he was rude in his responses. Other families around were equally shocked by his approach.

Reading the other reviews it appears poor customer service runs from telephone to pool!!

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