Written on: 17/07/2013
Purchased a Bestway Steel Pro Frame from Canadian Tire in July 2012. Upon assembly the filter pump was defective and with receipt in hand returned to Canadian Tire and as it had 90 day warranty the filter pump was replaced. The pool was purchased for my 9 yr old grand daughter to enjoy. Living in the Province of New Brunswick in Canada we have harsh winters so the pool was taken down in early fall as per instructions cleaned and very carefully folded and put away. This pool was used for 6 weeks a very short season.
In July of this year,the pool is assembled, the truck has arrived and as the water begins to flow we notice the ground is wet and realize the seam at the bottom of the pool is leaking.
Called Canadian Tire, of course, they advise us of the 90 day warranty and gave us the number for Bestway Customer Service. Speaking to someone from Arizona, after hearing my story said the pool should not have been taken down. Really? Clearly the pool is defective, not from a puncture, or misuse but in the manufacture and materials used in the construction. Did I happen to mention the pool cost $500, cost for truck and water $250, the time to level the ground and a very disappointed 9 year old. I have known Canadian Tire to not stand behind their products they sell but Bestway Pools!!!!!
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Written by glenc