Very poor home delivery service

Waitrose
★★☆☆☆
2.3
30.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

gillpuk's review of Waitrose

“Very poor home delivery service”

★★☆☆☆

written by gillpuk on 24/12/2015

Placed my Xmas order back in October to secure the day & time slot that I needed- 23.12.2015 between 9.00-11.00am. It arrived after 2.00pm. It gets worse- around 20 items were substituted, items were missing, the list from the driver was incomplete, so it was difficult to distinguish what was replaced, some items were substituted but not listed- total chaos, some items were out of stock, despite the order being placed months in advance.
Next year,I will try Sainsbury's.

  • chester

    Branch Visited

  • £175

    Goods purchased & cost

  • Quality of service

Was this review helpful? 0 0