Appalling customer service

Waitrose
★★☆☆☆
2.3
30.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Marleyd130's review of Waitrose

“Appalling customer service”

★★☆☆☆

written by Marleyd130 on 01/12/2015

Recently ordered click and collect shop from waitrose. Tried to collect it in the Morningside store was passed from pillar to post by rude and disinterested staff. It took twenty minutes to get my groceries which were lying in a corner of the store. Not what I expect from the company that constantly sings its own praises. Complained to customer service who admitted there had been serious issues and offered nothing for the dreDful store experience and my time spent writing to them. I think a company of their standing should definitely train it's staff to a decent level and when the system does fail acknowledge it properly and compensate accordingly.

  • Morningside

    Branch Visited

  • £100 grocery shop

    Goods purchased & cost

  • Quality of service

  • Value For Money

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