Appaling cafe experience & disinterest when we complained

Waitrose
★★☆☆☆
2.3
30.0% of users recommend this
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Fussyfellow's review of Waitrose

“Appaling cafe experience and disinterest when we...”

★☆☆☆☆

written by Fussyfellow on 17/03/2015

This review concerns an experience at Waitrose Swindon's café 16/3 late in the afternoon. We stood by the till for several minutes whilst being ignored, were then perfunctorily told we were no longer eligible for free tea and coffee as their terms had changed. This conversation was delivered with utter disinterest. Later we decided to ring the store and complain to the manager who also displayed a manifest lack of interest and then proceeded to appear to explain why it was our fault we were not aware that they had changed their policy etc.

It was poor service and, frankly, a poor explanation of that service. One of the aspects of Waitrose is that they endeavour to make shopping in their stores a positive experience, for which pleasure one pays a premium. If we are treated poorly why on earth would we bother shopping there?

Could do better Waitrose - much better!

  • Swindon

    Branch Visited

  • None - we left without doing our weekly shop and went somewhere else

    Goods purchased & cost

  • Quality of service

  • Layout of shop

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