Burnley electrical dept - Dyson dc40

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  • Quality of service

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sultee786's review of Tesco

★☆☆☆☆

“Burnley electrical dept - Dyson dc40”

Written on: 10/09/2017 by sultee786 (1 review written)

I went earlier today with my 2 year to purchase a dyson dc40 vacuum. this was on display but with no pricing. I tried looking for someone to help but no one was available, went to the til where there were 2 staff members serving and the queues were long after waiting for 5 mins and my 2 year getting rowdy i decided to go back to the item and see if any staff were about to assist. Still no one, a couple of mins later one of the staff members who were previously behind the till walked past me as though he was looking for an item so i thought id nab him, i explained no pricing was on the item on display and would i just go to the til and pay? he quickly glanced at the item and replied "theres no pricing on this one for some reason but yes you can pay at the til". Having left currys an hour earlier who had none in stock i thought let just go over and make the purchase. i went back and queued for a further 15 mins. Finally, my turn...i walk over to the lady who's attention had been caught by another customer from the side of the counter and wanted to know the pricing of a child's top. It seems like the staff there need further training on the till systems as it took approx 5 mins for her to give the price. Anyway, i thought wohaay time to go home with a dyson, i explained i would like to purchase the dyson vacuum and gave the model number, as she couldnt find the price on the til system her colleague on the other til interrupted and said that's sold out im afraid...this colleague being the same colleague who came over and told me to make the purchase at the til...REALLY??!!!
i asked when would they be back in stock? No Idea was the answer. I asked can i purchase the one on display....Unfortunately not. I asked do any other stores have this in stock...no. id given up by now and just left as i was walking out id seen another staff member and asked her for some help. although she did go to the back and tried helping she couldn't provided any more details.

tesco, every little helps, this clearly is your company motto. This probably is the reason i dont go to tescos as often as i used to. overall staff were unhelpful, training issue on til and understaffed.

  • Burnley

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    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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