Let Down my Elderly relative

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Sainsburys
★★☆☆☆
2.0
From 226 reviews
27.0% of users recommend this

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chessmachine's review of Sainsburys

“Let Down my Elderly relative”

★☆☆☆☆

written by chessmachine on 10/08/2013

We bought a £300 plus TV for my chair bound mum in her nursing home and it stopped working in under 2 years. They CRUELLY would not fix it for her as it was over 1 year old - very hypocritical when you have to listen to how caring the company is on their recorded messages.

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Grumpyyoungwoman's Response to chessmachine's Review

Written on: 21/06/2015

they only have a responsibility for a year, after that it falls under the manufacturer. It is not cruel they have to treat all customers fairly. If they fixed your Mother's they would have to fix everyone's in a similar time frame and that would not be feasible.

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