On line shopping, what a rip off

Sainsburys
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From 152 reviews
27.6% of users recommend this

  • Quality of service

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Guest's review of Sainsburys

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“On line shopping, what a rip off”

Written on: 03/11/2011

Ordered and checked out on Monday night, purchased 6 bottles of wine, all on buy 2 for £10, 2 bottles of spirits, both on offer for £14. Arranged for delivery Thursday on check out.
Shopping arrived (10 minutes out of delivery slot) and found i had been charged full price for everything, so paid approx £30 more than expected.
I rang the Customer services team and was told the offers ended on Wednesday, and i should have clicked on each item to see when the offers ended.
I can change my order up until 11pm the night before delivery, so why cant sainsburys notify my that my order has also changed!!!

  • On-line shopping

    Branch Visited

  • Lots, £100 +

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

Pullenuk's Comment

Written on: 19/05/2012

It tells you on every item and every page of an offer that "must be delivered by....etc etc"

So customer services is correct, and you are wrong.

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