BEWARE OF ON HOLD/GHOST PAYMENTS

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Iceland
★★☆☆☆
2.2
32.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Guest's review of Iceland

“BEWARE OF ON HOLD/GHOST PAYMENTS ”

★★☆☆☆

written by on 28/07/2014

I don't drive and cannot get to an Iceland store easily,so I was pleased to see that Iceland had started up an online shopping service.
I did not have any complaints with the delivery itself, but quite a few items on my order were unavailable.This is where the problem arose.my payment was amended to reflect this and the revised amount was taken from my account, but Iceland still had the original bill amount on hold from my bank account.so they have £83 of my money that they are not entitled to on hold,I looked up this practice and it seems that it is a common practice with on-line supermarket shopping.I for one cannot afford for this to happen I am on a limited income. It has definitely put me off from ordering from Iceland again.Iceland need to ensure that they have sufficient stock to meet orders,i had quite a few items unavailable on my order which was irritating enough but to find they have money on hold from my bank account although they have been paid is outrageous..

  • iceland on- line shopping

    Branch Visited

  • frozen and other food

    Goods purchased & cost

  • Quality of service

  • Value For Money

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Gallowgate's Comment

Written on: 28/07/2014

wow glad that you spotted it, these company's are all the same when they say they care about there customers "NO WAY" they care only about your cash

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Grumpyyoungwoman's Comment

Written on: 21/06/2015

This is really annoying as it has happened to me in the past. Part of this is an error in the banking system . The banking term for these ghost payments is pending. When it is pending you don't have it but neither do they.

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