Defrosted frozen food

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  • Quality of service

  • Layout of shop

  • Value For Money

MrsMacdonald's review of Iceland

★★☆☆☆

“Defrosted frozen food”

Written on: 14/03/2014 by MrsMacdonald (1 review written)

I have been trying to ignore the poor customer service of Iceland for a while now due to their low prices, but I have finally had to face a reality that maybe it is time to shop elsewhere and pay a little extra.

Today I received a home delivery where my frozen food items had been allowed to defrost. This is totally unacceptable and dangerous. I feel that the staff are far too young; most of them are still in their teens. Does Iceland suffer from age discrimination? They have went downhill.

  • Stirling

    Branch Visited

  • ~£70

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Eon_Flux's Response to MrsMacdonald's Review

Written on: 01/08/2015

Totally agree about frozen food and the health issues associated with it being defrosted. You would have thought a store that is primarily selling frozen food should have systems in place to avoid this situation.

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