Great Customer Service - High Quality Products

Click here if this is your business
★★★★☆
4.1
From 7 reviews
86.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

pinkprincess693's review of Hotel Chocolat

“Great Customer Service - High Quality Products”

★★★★★

written by pinkprincess693 on 06/12/2012

I have always rated Hotel Chocolat, but my recent experience with their customer service team exceeded all expectations I had.

I ordered some Christmas items from their website, which arrived within the allocated time - however - 3 of the boxes of chocolates were unfortunately damaged. Several chocolates were squashed in each one.

Picking up the phone (and not expecting to hear anything very pleasing) I decided to ring them. I was met with absolute professionalism by the man on the end of the phone who couldn't apologise enough for the situation.

He asked me which products were damaged and I told him, not only did say they would replace them straightaway, but he asked if I needed the items quickly. I explained I did as I have relatives visiting from the USA at the weekend and I won't see them before Christmas. His response? I'll get them sent out straightaway for you with fast delivery.

Bearing in mind I made this phone call at 5.30pm last night, I have just received the replacements by courier less than 24 hours later.

Outstanding.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0