written by JAT190650 on 21/07/2015
I have had a dreadful experience with Fire logs purchased from Home Bargains - two placed on top of my dying fire twisted and caused the fire front to fall forward. The logs burned my marble and granite fire and could have caused a serious house fire had I not stayed in the room and tried to push back the fierce flames. I have tried to get someone to deal with this, not one enquiry about the state of me or my fireplace, no-one has asked to see the damage. They have though offered me a free palette of fire logs. I have used fire logs many times before - though not this brand, there is no warning on the pack that they expand SUBSTANTIALLY. I have had an open fire in my home for the 25 years I have lived here so I am not a novice and I am careful. I am shocked by the lack of care and communication and feel that someone in this company needs to take this complaint seriously.
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