Do not use Click & Collect service!

Click here if this is your business
Asda
★★☆☆☆
1.6
17.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Arabellab105's review of Asda

“Do not use Click and Collect service!”

★☆☆☆☆

written by Arabellab105 on 22/05/2014

I can not begin to explain how angry n frustrated I was after trying to use this service to save time, it would have been quicker to have just gone snd find the shopping.

As per the radial instructions I arrived between 6pm-8pm, drove to the booth and awaited personnel yo give my order number too.... After 15 minutes no one came.

I called customer services and the idiot (a word I do not use lightly, but she really was as thick as two short planks) on the phone could not seem to understand the difference between 'delivery' and 'click and collect'. I had arrived at 6pm and she repeatidly and rudely told me I MUST wait until 8pm at the collection point as they can bring the delivery out to me anytime between 6-8 and not when I arrive, I tried explaining that there is no way any company would operate a system where you sit in their car patk for 2 hours. She then said I was not allowed to cancel my order as they have until 8 to bring it out to me.

I'd experienced tesco click n collect in the past which was hassle free, but asda, oh my days, NEVER AGAIN! took 45 minutes to collect my order, by which time I could have completed my shopping twice over!

  • Hollingbury Brighton

    Branch Visited

  • General shopping £65

    Goods purchased & cost

  • Quality of service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0