written by Arabellab105 on 22/05/2014
I can not begin to explain how angry n frustrated I was after trying to use this service to save time, it would have been quicker to have just gone snd find the shopping.
As per the radial instructions I arrived between 6pm-8pm, drove to the booth and awaited personnel yo give my order number too.... After 15 minutes no one came.
I called customer services and the idiot (a word I do not use lightly, but she really was as thick as two short planks) on the phone could not seem to understand the difference between 'delivery' and 'click and collect'. I had arrived at 6pm and she repeatidly and rudely told me I MUST wait until 8pm at the collection point as they can bring the delivery out to me anytime between 6-8 and not when I arrive, I tried explaining that there is no way any company would operate a system where you sit in their car patk for 2 hours. She then said I was not allowed to cancel my order as they have until 8 to bring it out to me.
I'd experienced tesco click n collect in the past which was hassle free, but asda, oh my days, NEVER AGAIN! took 45 minutes to collect my order, by which time I could have completed my shopping twice over!
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