These are my experiences of my problems trying to use the ASDA offer of soup and unlimited tea or coffee for over 60s until the end of March; also the reaction of customer services and ASDA CEO's office to me informing them about this. On 18 January I went to the ASDA, Isle of Dogs, London store to shop and use the above offer. I was told this was not possible because one of the microwaves was faulty and no soup would be available. It seems the other microwave would be reserved for making the lunchtime hot dishes. I wrote to customer services telling them that this situation needed to be rectified and was amazed to receive a reply that seemed to show they had no interest in this and that I should take it up with the manager of the store. Therefore I wrote to them again telling them that as customer services, comments from customers should actually be of interest to them, they wrote back asking me questions about the store, the answers to which I had already put in to my first message - showing they had not even bothered to read the first message before sending me a standard reply to get rid of me. On 31 January I went to the ASDA, Barking store to and try again use the offer. This time I was told that there were no hot drinks or meals available at all and there was no indication given as to when the problem might be fixed. I wrote to customer services again and have yet to receive any reply. I will not be going out of my way to try and use the offer a third time. Finally I wrote to the ASDA CEO. The response I got from someone, presumably delegated to handle my query, was that they were having an issue with the hot water and a store manager would keep me informed directly about what was going on. I thought this response was as glib as the one from customer services as it did not attempt to address: which of the two stores had the issue (presumably Barking but that does not explain what happened at the Isle of Dogs); why it was taking almost a month to solve the problem; customer services' original attitude. People might be forgiven for thinking that, although this and similar offers generate favourable headlines for ASDA when launched, in practice it is not possible to use them. I note that I have heard about similar experiences from other people trying to use the offer e.g. no hot water was available for the offer but conveniently other hot food was still available.

Disability discrimination experienced in store due to lack of training and awareness. Escalated twice in store and no further forward. Escalated to Area Manager in Leeds who also was not able to direct his subordinates into resolving the issue. The discrimination is indirect discrimination but there is no question about it. It's impossible to progress the complaint to a resolution to any of Asda's given online support channels, so i have been left with one option. I have to sue them. Currently seeking advice.

I am a regular asda shopper and no complaints about the store but the cafe is terrible and the staff dont have a clue about customer service and are very slow at serving customers. They spend most of their time standing doing nothing and if i worked as slow as them i would be fired. You need older qualified staff and not teens that dont want to work. The cafe also needs a deep clean. I live outside this area and wont be going back to this cafe.

Hi. This is a review of my experience with ASDA customer services at headquarters in relation to a security concern. In a nutcshell, there is a blind-spot in the forecourt part of the retail building where anti-social behaviour occurs from time-to-time. The solution is to put up a camera in a prominent view to deter this ant-social behaviour and to enable the provision of video evidence if and when anti-social behavior occurs. It might cost (say) £500 to install a security camera, to, not least, provide some comfort (for want of a better word) to shoppers, knowing that there is a camera watching. But, it seems that ASDA will not act in any way to improve the security at the store. I find this lack of action a sure sign of ineffective and weak leadership. But sadly very typical of today's organisations.

Used click & collect for the first time and what a waste of time it is. We could have gone around the entire store in the time we had to wait for our order. It took 5 attempts to get them to answer the phone and then after 20 mins had to ring again to chase them up. We would never use this useless service again.

The orders are never right! We get shopping delivered to the house as we are all on the move with work. This weekend we got HALF the order and was told to expect the rest today, we had to chase them up to be told it will arrive tomorrow morning 2 DAYS LATE! ALWAYS WRONG, ALWAYS LATE, ALWAYS SHORT-DATED! The only thing they are consistent with is their failure to provide a simple service.

On using Asda Money exchange very disappointed in service. Lady on counter struggled to count English money for exchange then struggled even more to count euros out she re counted about 9 times money was all in 10 euros I did ask for bigger notes but did not have any. No receipt for transaction was given on request said would be emailed which i checked never received she said could not give me any other confirmation of transaction or rate used. SHOCKING SERVICE NEVER USE AGAIN

Staff commitment to the customer. Yesterday I had a positive day at Asda Grangetown Sunderland. I was searching high and low in the candle isle for my usual tealights,100 for £2 A staff member came over and helped in the search after exhausting the search she said wait a minute I will go and see if we have any out the back. She came back with a box of tealights, search over. Nothing worse not getting the items on your shopping list.

I shopped online with Asda for quite a while, spending quite a lot of money. I like to buy things in for my family meal, so im not going to the supermarket as I am disabled. Three times now I have ordered a joint of beef. I stopped shopping at Asda the second time it wasn't available and went to morrisons. Then a couple of weeks ago I put my order in, to be delivered today, 'family meal' due Saturday. Hoping for my large order to include my lovely joint of beef, ready to cook tomorrow. Hey Ho! No beef available when order arrived. I have put a complaint in 'again'. no one does anything about it. So now I will be going back to Morrisons and will never again set foot in any Asda again. Shocking service.

This review refers specifically to West Swindon Asda. I had the misfortune to use the self service checkout (as all staffed tills had queues of in excess of five people with trolleys). The queue for the self service tills was of around twenty people and it took nearly ten minutes to get to a till and then a further ten minutes plus to sort of a mischarging issue (item wrongly labelled on shelf). Only one member of staff to look after 19 tills (I counted them during my lengthy wait) who simply could keep up with the workload. In summary a quick ten minute "I'll try Asda as I don't usually use them and I'm time pressured this morning" shop turned into a half hour fiasco. I will not darken their door again.

I reported an abandoned trolley in the garden of an empty house - a few minutes walk away from an Asda store - firstly to a trolley collection person in the car park, then two weeks later to customer services in store. Another two weeks later the trolley was still there so phoned Asda Cuatomer Services to be advised of Trolley Wise - a company who collect abandoned trolleys to return to stores. Excellent I thought. Phoned Trolley Wise - advised they do not collect for this particular store. Phoned Customer Services again and relayed my conversation. Person I spoke to said, 'Strange, I'll put you through'. I'm then connected to an automated line for Trolley Wise. Little point in leaving a message so phoned CS services again. Repeated the story and this is the ressponse I received:- 'Well - the most logical thing for you to do would be to report the trolley in the store but you say you've already done that. Nowe I can't ring the store and ask them to collect the trolley because that's not my job and anyway, even if I did, they would have to send somebody and that would mean taking them away from their job. They would have to send somebody sensible and what if they had an accident? There's nothing I can do.' Another two weeks later - the trolley is still there.

We are right out in the sticks with our holiday lodge at Loch Tay Highland Lodges in Perthshire. Approx., 20 cm of snow in the last 24 hours, really didn't expect our order from Asda Perth to arrive today especially as there is a steep hill to come down to loch edge, but our driver made it in the allotted time and with a big smile on his face. I would like to name him but rules don't allow but his initials are A.C.! This man is a real asset to Asda's team of drivers, very polite and a real pleasure to deal with. Thank you.

I started doing online grocery shopping a few months ago as is difficult for me to be on my feet for long periods. At first all seemed to work well then several times I was sent substitute items which were usually much larger sizes than I would ever buy so I decided to tick the no substitutes box. In the last 3-4 orders things seem to have gone downhill in terms of the number of unavailable items, some are understandable but not others which are every day items like eggs and long life milk. When such basic foods are missing on my order it leaves me feeling if I still have to go the shop the whole exercise of online shopping seems pointless. I feel this is down to bad stock management a supermarket this big should not be running out of every day foods

OH am i missed off with ASDA Merthyr? i saw a duvet of the type i wanted in the SALE section marked £12 so i took it to the checkout where i said this was in the sale section, the person said its £12 i said its from the sale section,OH it was £6 but that was yesterday !!! what a ripoff (and there are still 2 in the SALE section)

My ASDA pass has finally expired, and thank God. Minimum delivery is £25 for home shopping, however if you own a delivery pass, you have to spend more than £25. Sometimes I only wanted a top up shop, so I would have to go Iceland instead. In general I like ASDA, and have been a customer for years, and will continue, but I won't be buying another pass, because all though i may have saved on delivery charges - I had to purchase way more than the minimum order, just to benefit from low cost delivery - doesn't make financial sense.