Pronuptia Manchester - Disgusting Service 2013

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Pronuptia Menswear
★★☆☆☆
2.2
37.0% of users recommend this

Guest's review of Pronuptia Menswear

“Pronuptia Manchester - Disgusting Service 2013”

★☆☆☆☆

written by on 10/10/2013

My sister ordered her wedding dress and 6 bridesmaid dresses from this store. The service she received after she placed the order was disgraceful.

The staff were miserable and rude; and there was absolutely no happy atmosphere in the store.

The bridesmaids had their fittings in the menswear department because "there was a bride in the main room".
The staff would also have made my sister try on her wedding dress in the menswear department had we not mention that she too was a bride, and had made an appointment.

During the fitting my 14 year old daughter was harshly scratched with one of the pins, leaving a nasty red mark that was sore for days afterwards.

The staff showed no interest in my sister whatsoever.
They did not tell her about having any ribbons or anything put into her dress so that she could put it up during the reception.
They did not show us how the dress was to be fastened up.

We all left the store fuming with the service my sister received....a huge amount of money had been spent, and she didn't even get a smile from the staff.

When the dresses were collected they were going to put the wedding dress in a bin bag "because you haven't purchased a dress bag", there was no communication beforehand that this had to be purchased.

My sister was told to "hold your arms out", where the staff dumped the dresses onto her arms.
She was not helped out of the store.

The final straw came when the dresses were put on and they did not fit properly....they had screwed up the alterations big time (which my sister had paid a lot of money for on top of the price of the dresses).

I would strongly advise all future brides to steer clear of Pronuptia in Manchester.

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