Debenhams Wedding Suit Hire (Rank Amateurs)

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★★☆☆☆
1.7
24.0% of users recommend this

189Sinclair's review of Debenhams Wedding Service

“Debenhams Wedding Suit Hire (Rank Amateurs)”

★☆☆☆☆

written by 189Sinclair on 13/06/2017

The title highlights how the Debenhams system works.
Basically the Groom appears to get a fair service with his store being the lead store, but the rest of the wedding party has to muddle along with their local disinterested outlet. I am guessing that the local store does not get any money out of the hire, perhaps this could explain their lack of interest?
In my case the local store fitting was something of a joke they only had trousers in my size so I was not able to try on jackets or waistcoats. Apparently a nuance of the system is that everyone has be the same fit in shirt, so if the Groom is slim fit everyone else has to be! Trying to find out what was going on was a challenge, the only contact number was at Head Office and they could not get through, I was finally left with a direct dial number to do it myself.
With 16 days to go and no sign of a fitting I contacted them to express my concern to be told that "nothing had changed" and that delivery was expected the week of the wedding. Clearly having not been properly fitted (nor told the date of collection)it would be too late to correct any errors.
Communication with the store is a real trial, even email replies appear to be near impossible to access as their wedding login has no link to access replies only a send button for messages. (well done I.T.)
Weddings are stressful times, Debenhams hire service does nothing to reduce this.

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