Written on: 02/05/2012
Worst bank EVER! They had me running all over the place trying to find documents in order to open a student account, which they said I was entitled to, even going to get a second opinion from someone higher up in their management to confirm so. I only went in there to take out a couple months' rent and had no idea that I was eligible due to my past poor credit rating. I had to go through papers that were filed from UCAS over a year ago, go to the university and ask them for the paperwork that I needed. I went back to Halifax numerous times with paperwork that other banks desired but Halifax didn't. They don't accept an official letter from my University that has ALL the details they need due to "their new security measures."
So I finally get everything they need, go back to the bank and wait for over an hour to get seen to. Finally I get taken into this office where I lay out all the papers, the guy says that we'll be able to finalise everything today and get my overdraft released.
Low and behold: "You aren't eligible"
After all of this work during exam revision time. After being told on various occasions that I was entitled to an overdraft if I get all of the paperwork they needed, I wasn't eligible after all.
Now I have a few financial issues that I thought would be remedied with the overdraft, which I DON'T HAVE!
Go to Hell, Halifax. I am closing my 15 year old account with you and will make sure that prospective customers go elsewhere.
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