Incompetence on a grand & recurring scale

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Dobsonof192's review of Self Trade www.selftrade.co.uk

“Incompetence on a grand and recurring scale”

★☆☆☆☆

written by Dobsonof192 on 13/04/2015

Went through all this KYC hassle with selftrade even though I had been with the original comdirect offering. Fine even though it was intrusive and the requirements changed. They blocked my account and then finally unblocked it.

I then went onto the site to take up the ISA allowance. I have an existing ISA with them. They rejected the funds for no apparent reason.

I went to another provider to set up an ISA. They told me that the funds in my source account with a 3rd party bank had been blocked. Turns out selftrade had rejected my application AND blocked the funds.

Still trying to understand what they have done and how to fix it after 3 calls and 3 emails. Sometimes told it is still a KYC issue (although they themselves gave me access to my account online after providing the required documents) but still no resolution.

I asked for a manager to call me. Never happened. SImply incompetent and has got exponentially worse with Equiniti.

Avoid these jokers like the plague.

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