Awful website

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AdityaSilva's review of Saga Share Dealing

“Awful website”

★☆☆☆☆

written by AdityaSilva on 03/09/2015

Initially unable to access the Saga Share Direct website on Internet Explorer 11...........advised to try Google instead, with eventual success. Having logged into new Equiniti account, still unable to access from Explorer, my preferred search engine, despite them saying a few weeks later that they have now fixed Explorer access, & I have also tried to remove various histories & caches they now suggest.

The website is very poor & laid out very amateurishly. Many of the left hand side navigation labels show 'no access' when you click them.Its also difficult in many windows to find a place to log out. No useful share search aids as we are used to when Barclays Stockbrokers provided the service, & its difficult to find what you want. Also no paper records at all provided, thought that was trailed. Found I was unable to print a contract note until I had saved it first. As trailed, it has the inconvenience of putting all money up front instead of being taken from my bank. I'm beginning to bitterly regret staying with Saga, and think them likely to lose many older investors who like clearly laid out records & good information. If we had been allowed website access to see what it was like before deciding, I would have moved elsewhere. I have been with Saga Share Service for many years, have a good sized share portfolio & am very used to dealing on line so am no novice.

I don't think Saga thought clearly about the requirements of their target age group when they decided to make this change.

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