Appalling inaccurate feedback from the "help" desk!

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Gunnero120's review of Interactive Investor www.iii.co.uk

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“Appalling inaccurate feedback from the "help" desk! ”

Written on: 13/10/2017 by Gunnero120 (1 review written)

Appalling inaccurate feedback from the "help" desk over several months!
I have been repeatedly been informed both on the phone and every 3 months that the £80 admin fee on my ISAs was being taken from my account associated debit card and then having this confirmed after the event.
However, the "help" desk have just actually discovered that they have been misinforming me and the £80 admin fee has, in fact, been taken from the ISA investment itself.
Obviously, if you want to maximise your investment in the ISA, this is the last thing you want.
The "help" desk have also now finally informed me that they can only take the £80 ISA admin fee from the associated debit card when the total investment in the ISA is less than the £80 investment charge!
Only if the debit card will then not cover the £80 admin charge will they draw this to my attention.
Do these process following idiots have the slightest conscious awareness of what they are doing all day, every day?

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