written by wiHamilton1973 on 01/06/2015
Have spent a few minutes reading other reviews and cannot agree with the bulk of critical comments. I get the impression some clients are expecting a service where iii.co.uk can read their minds.
Examples:
Re-invested dividends nearly always take place within 24/48 hrs of dividend being paid.
£20 fee structure of last couple of years easily offset by a couple of trades.
Secure message always answered within 2/3 days.
Once setup cash is transferred instantly between accounts and within 2/3 days when being credited to your bank account (Normal Bank Procedure).
To me a very acceptable service
As rated by our community of reviewers
Ments's Comment
Written on: 01/06/2015
You must be kidding!
George565's Comment
Written on: 02/06/2015
Please take a closer look at the other reviews and make a direct, hands-on comparison with other, better services before you rush to defend Interactive Investor.
Your comments don't address the lousy user interface, the tendency to hang on to your money after it's supposed to have been transferred out (dividends and sold shares), and — the most basic expectation for an online trader — the inability to sell your shares, offering instead to put you in contact with a dealer!
I trade with two other online services and was forced to II when Motley Fool was dropped by Halifax. I can guarantee that Interactive Investor is a complete shambles by comparison with my other two.
Fikilela's Comment
Written on: 19/06/2015
Hello
My current experience of transferring all my investments to them is riddled with delays and problems but above all lack of communication from their Transfer Team. For example, exactly two months to transfer one simple ISA - I appreciate faults may be on both sides but letters never get answered and receipt of stock or forms is never acknowledged..
If you are happy with two other online services rather than ii, would you care to recommend and name them so we can consider tried and tested alternatives please?
Thank you.