System not changed in over 20 years with poor functionality compared to other providers. Cannot get a trade price for purchase or sale unless the system gives it to you which in my experience is not often. Cannot download any data from the system for dividends etc and portfolio frozen at previous days closing prices. Service non existent from leaving messages or contacting their help line. This system is not "fit for purpose".

Slow, unreliable, and the whole thing is clunky to the point where it doesn't look like it's been touched since 1988. And.. they stiff me for £10.50 every 3 months. For what??

Sorry,.... Once again from this mistake prone service.

I would not recommend HSBC's sharedealing service to anyone. I don't know why they have introduced a quarterly fee for such a substandard platform. The platform is extremely outdated and is an embarrassment to HSBC.

Have been a customer for years, mostly because of the convenience as my current account is with HSBC. Was surprised to see 10.50 deducted today and found out that they have introduced an account fee of 42 pounds, 10.50 a quarter. This is enough for me to switch as the extra fee now outweighs the convenience.

In the New Year, I understand that InvestDirect propose to charge it's customers £10 pq for just holding their shares (electronically) - this will be in addition to charging for every Share Dealing transaction. Is this because HSBC have been fined for LIBOR, PPI, Money Laundering etc. and want to recover the cost of their 'fines' from customers? Cynical ? moi? Can HSBC confirm how many of their staff have been prosecuted/demoted/sacked for LIBOR, PPI, Money Laundering etc. . . . let me guess - hmmm NONE? STOP being underhand & GREEDY HSBC . . . you are going to lose your customers and public respect.

HSBC does not charge the annual fees. This is the reasons I moved my investments here from TD Direct in Luxemburg. However, the level of service is very low. It took me several months only to change the currency for dividend payments from GBP to USD. The customer service simply did not know how to do it. The website is very basic. Sometimes it just does not allow you to log in for a few days. Its response is "Sorry, we are encountering temporary difficulties".

Unprofessional service, but they are only good for low trading fees + no annual account fees. However.... I continually find that when I wish to trade shares in a NASDAQ or NYSE listed company I receive an error message informing me that they are not tradeable on the HSBC Invest Direct Plus platform. I then ask them to rectify the situation, which they do, but this can take a week or two! I recently messaged them: 'I suggest you review, on a monthly basis,the list of shares on the NYSE & NASDAQ, data as provided to you by Digital Look, and ensure they are tradeable on HSBC Invest Direct platform. Rather than wait for investors like me to alert you to companies that should be tradeable on your platform. I strongly suggest you consider resolving the situation by arranging for your third party data supplier to upload, on a minimum of a monthly basis, LSE, NYSE and NASDAQ data onto the HSBC Invest Direct platform. Please confirm, and keep me updated.' I then received this reply, which to me proves their unprofessionalism: 'Unfortunately, this is not something that InvestDirect is able to do and there are no plans to do so at present. I will however, pass your comments to our service feedback department for review.'

I have used them because of the Premiere account membership, not because they are good. Don't expect that they can do their job properly. If you do, you will be disappointed to see mistakes after mistakes. My accounts got debited for someone else's trades for over $50,000.00 and it took a week to get my money back. In between, no apology, no response, no proper communications. I counted that there have been at least twenty mistakes that involved account being short. Worst with them is to deal with them over the phone because they were not focusing on service, and no integrity, no response after your verbal complaint. Don't expect any solutions in a reasonable time frame. While I am typing, I am still missing my 500 shares of a public company in investment contribution. I prefer dealing with electronic system because it creates electronic trail that you can prove you are right, HSBC InvestDirect is wrong. If you deal with a live HSBC rep, they are wrong, and they/or their management don't admit. They did everything they could to postpone, cover up. That is why they have no improvement. Extremely poor!!! Avoid if you can.

Staff at HSBC Invest Direct is not knowledgeable and give you different answers every time you call. My application for a new account had numerous delays and their platform is not well suited for options trading. However commissions is cheap for buying stocks.

I have been using HSBC Investdirect for several years. Overall it is poor. Even with InvestDirect Plus you can only invest in UK and US shares. Trading limit is low. The contracts are only saved for up to 6 months. The upside is it is safe as you require HSBC secure key, which can be cumbersome when travelling about. Overall avoid.

It is almost beyond belief that one of the biggest banks in the world should run such an inept and amateurish share dealing "service". They have no idea what they are doing. They are utterly incompetent and out of their depth. In my experience dealing with this lot can seriously damage your wealth. Don't go anywhere near them. There are plenty of competent share dealing services available without having to trust you money with this lot. Avoid! P.S I only gave them a star because there was no option to give no stars.

I trust these reviews. Maybe some people faced problems with HSBC InvestDirect. I have this account since a month or so now. I have been trading US/UK equities and the speed is great. An order gets executed the moment I place it. For people who've had orders not getting executed problems - were they trading illiquid stocks in an order-driven market? All my orders were executed the SAME SECOND. I agree the site is very very basic - it's quite funny I can't see how much I am in green or red, which is crazy. My biggest complaint is that THEIR FEES IS SO HIGH - other brokers charge $9 for a US trade - these guys charge $30!!! I haven't checked if their forex rates are best but should be OK. I will be moving to CS soon because of the costs of trading at HSBC IDirect - I have paid them $300 just as one-way commission on 10 trades. Think of exiting, that's $60 a stock - that's a serious dent on your PNL. So, avoid HSBC InvestDirect (or the ID+ for that matter), but know that - if you are really an investor who buys stocks and holds them for long long time for dividend or capital appreciation - AND - if you have a bank account with HSBC that integrates with InvestDirect, then it's too much of a convenience to ignore.

It's impossible to comprehend how bad this service is until you try it. The website beggars belief. The functionality is stone age compared to other platforms and seems to have been deliberately designed to make life as difficult as possible. This really is one of the most awful, amateurish websites I know of. Like some other reviewers, I only use it a retain Premier membership. HSBC please sort this out.

i opened an investdirect account when the BP macondo well incident happened and BP shares tanked. I think it took about 7 days. I transfered all my stocks and shares ISA's into the investdirect account and opened a share dealing account to. Given that i bank with HSBC i have a completely integrated platform that allows me to see all my balances between my different accounts and allows me to transfer money between them instantly. The trading platform works well 99% of the time but sometimes i do have problems logging on which when i asked why i was asked to delete my cookie folder which i did and it started working again. If anything i find the staff too helpful. They write to me with any information thgat affects my share holdings and i get statements with immense detail twice a year. If you have any queries you can email investdirect and they usually email you back within 2 days with the answer. I see some platforms have frequent trader days e.g. first Tuesday of the month you can trade for £1.95 a trade, but i generally only do 1-2 trades a month so this doesn't affect me and i feel the simplicity of holding my investment with my bank is worth the extra dealing costs. I think there is clearing negative reporting bias in the reports i read on investdirect on this site. i hope my review has been helpful.

I use HSBCInvestec, IWeb and TDWaterhouse and undoubtedly HSBCInvestec is the poorest. They really should look at how other sites run. I only use it because the amount invested counts towards my HSBC premier membership.

I have never seen Such a Wealth Solutions service provider with such a vast bouquet of products. I have used almost all products offered by them and I can tell, it is really competitive. i think HSBC has made a lot of difference in the way of approaching the issues