Written on: 21/06/2013
Fidelity originally (after 4 weeks) could not locate my paperwork then took another 4 weeks to send it (only after another reminder). I am still waiting for their account manager to explain why this delay occurred despite repeated reminders via my agent (Cavendish). I was promised a letter explaining the reason for the delays over 1 week ago.
I would point out that Cavendish have been very prompt in responding to my update requests. It is a pity they use Fidelity as I do not think I will be using Fidelity again.
As we are living in a time with very volatile stock markets delays in processing requests can be very costly and Fidelity certainly have not shown any urgency in dealing with my requests.
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