Written on: 21/06/2013
Fidelity originally (after 4 weeks) could not locate my paperwork then took another 4 weeks to send it (only after another reminder). I am still waiting for their account manager to explain why this delay occurred despite repeated reminders via my agent (Cavendish). I was promised a letter explaining the reason for the delays over 1 week ago.
I would point out that Cavendish have been very prompt in responding to my update requests. It is a pity they use Fidelity as I do not think I will be using Fidelity again.
As we are living in a time with very volatile stock markets delays in processing requests can be very costly and Fidelity certainly have not shown any urgency in dealing with my requests.
As rated by our community of reviewers
" Utterly ridiculous " Read More
" Shocking, makes trading a nightmare " Read More
" Customer service " Read More
Written by Gondolat
" Fidelity never again " Read More
" Incompetent staff " Read More
Written by White-rose