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I found this a really confusing product which was supposedly sold to me to simplify my previous portfolio of various ISAs, but is actually an old fashioned Endowment with various bonuses and adjustments to make the value of the product very difficult to be sure of. The annual report states a gross profit of 15.7% for 2013 and 11% for 2012, but the actual returns to me only seem to be about 1.5%. I realise there is an allowance for "smoothing", but this seems ridiculous if 90% of the profits are being used for charges etc. Perhaps the Chief Exec salary of £1m (having increased 3 fold in the past 3 years) per annum is part of the explanation!

The Wesleyan are living in the dark ages with customer service - the product was good. One problem was with amending online payments and even worse, the 'talk to the hand' attitude of staff at all levels when I made a few complaints. Staff are stalled, lied and then arbirarily closed my account - no where does this seem valid in the terms and conditions. I'm moving my investments elsewhere.

I decided to invest some money in a Wesleyan With Profits ISA becuase the performanceof the fund looks quite promising. However Wesleyan take around 5% from your initial investment so only 95% of your investment gets invested. (95% allocation rate). Although this is seen to be a medium to long term investment there may beother cheaper options out there to invest in so shop around.