My friends & I were ripped off!

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  • Ease of Use

  • Durability

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PhylMer's review of Redfern Eurosteam

★★☆☆☆

“My friends and I were ripped off!”

Written on: 07/04/2013 by PhylMer (1 review written)

My friends and I (all 3 of us quilters) saw this iron demoed at a show and thought it was a great find. Now, a little more than a year later, we all wish we had our money back. This iron sputters and all of us are concerned about how hot the handle gets. That can't be safe. I feel like I flushed $200 down the drain so will do all I can to save others some money and possible burns. Do NOT buy this iron!

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Ednashappy's Response to PhylMer's Review

Written on: 18/04/2013

Have you called to see about repairs? I had a hot handle and steam escaping, sent it in and had it repaired now it is working like a dream!

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Phylmer's reply to Ednashappy's Comment

Written on: 25/06/2013

Yes, I spoke with customer service and their answer was to spend even more money on a defective product. It all 3 of us are having the same issue, it's definitely not us. So I spent allot of money upfront and now I should pay shipping both ways...with no guarantee that it won't do the same thing. Seriously? The purchase was a bad decision....spending more on it just seems plain stupid. I think I will focus on helping others not make the same mistake. Glad yours turned out well.

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1533Ramsay's Response to PhylMer's Review

Written on: 19/04/2013

Hi, I am not a quilter, however, I am a man who like his cloths looking very good. I loved my iron until mine did the same thing. Mine burned my hand and I called customer service. Google the number or look on the paper work that came with the iron. The same lady always answers the phone. Tell her you feel they should not charge you for the fix due to the danger of the iron burning your hand. When you spend this kind of money on an iron it should last longer than a $24.99 unit from Wally World. Be stern and don't give up. They finally give you an RA# and you'll have to mail it in to the company. Chances are they'll send you a new unit. You will have to pay $19.00 for shipping. I would even tell them you will get a lawyer to represent you and your friends. If you send it in for repairs it will cost you over $75.00 for repairs plus shipping.
You have to admit its great at what it does, However, this should NOT happen. Hey, I even tell them you and your friends will boycott the next quilters convention out side to sour business for them inside. Is still think this unit needs a UL approval.
GOOD LUCK :)

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Phylmer's reply to 1533Ramsay's Comment

Written on: 25/06/2013

Yep, I spoke with their rep and she said I would have to pay shipping both ways on this thing. However, they would honor the warranty....big deal...it's been burning my hand since about the 3 month mark....I have to use a hot pad to hold it. She wouldn't budge on any of it so I think my focus will be Better Business Bureau or whoever can look into this. There is no way this thing is safe and should not be sold in this country. I like the idea of picketing at the next quilting show....maybe I'll just wear a little tee shirt with a sign on it. I could at least help someone else not to get suckered into this expensive, dangerous purchase. My old iron does a better job...and it was a cheapy!

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