Written on: 10/07/2012
I brought this iron in 2006 from Harrods, the iron worked perfectly until recently when the iron did not heat up properly and start pouring water out of the stem holes. Went onto there website saw SolarZone are the only repairers in the UK. Contacted them, they took a deposit, I first told them to pick it up they said fine, will have to pay for it (understandable). The day come not courier arrived (not SZ fault). Decided to drop it off 70 mile round trip, the guy at the office was very nice, no problems. I was told over the phone (when booking) the iron should take 1 week to week an half, week gone no phone call called them back advise me to wait for a few more days, again no call after calling they said everything is queued (why not tell us this before) then the guy said we will rush it though and someone will call you with an update, again no call. Call them up got a quote for 370 for repairs or could upgrade costing up to £649, with a 2 years warranty, so I did to a model one above the top one, whiles discussing was advise they are coming from LS, as they are low on stock in the UK and will take 2-3 Week. Mins not calling me back they have been quite good so far, lets wait and see. As for the iron, IT IS GREAT. can be expensive to repair. Get extend warranty if possible.
As rated by real users
"Broken broken broken" Read More
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"Poor customer service " Read More
"Love this iron! " Read More
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